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APC Troubleshooting UPS Communications and acpupsd Configuration Guide

Models: UPS control system

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If you see a message to the effect of:

attach_shmarea: shared memory version mismatch (or UPS not yet ready to report)

or if all the displayed values are zero, you have not waited long enough. Wait a bit longer and then re-execute the apcaccess status command.

If you see a message to the effect of:

APCACCESS FATAL ERROR in apcaccess.c at line 336

tcp_open: cannot connect to server localhost on port 3551.

It means that you have probably not enabled the Network Information Server in your configuration file for apcaccess to work. This is done by setting:

NETSERVER on

NISPORT 3551

in your apcupsd.conf file.

Communications Test

At this point, you should ensure that apcupsd is handling the connection to the UPS correctly. This test assumes you have a UPS that speaks apcsmart protocol, over either USB or a serial port. If you have an old-style voltage- signaling UPS, please skip to the next section (Simulated Power Fail Test).

When apcupsd detects a problem, it generates an EVENT, which consists of sending a message to the system log then invoking the apccontrol script (normally in /etc/acpupsd/apccontrol) to handle the event.

In order to create an event, remove the serial port plug from the back of your computer or from the back of the UPS. Within 6 seconds, apcupsd should detect the lack of serial port communications and broadcast a wall message indicating that the serial port communications was lost:

Warning communications lost with UPS lost.

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APC UPS control system manual Communications Test, If you see a message to the effect
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UPS control system specifications

APC UPS (Uninterruptible Power Supply) control systems are vital components for ensuring uninterrupted power supply and protecting critical equipment from power interruptions, surges, or fluctuations. Designed by Schneider Electric, APC UPS systems are renowned for their high quality and reliability. They utilize advanced technologies and features to suit diverse applications, from home offices to large industrial settings.

One of the main features of APC UPS systems is the ability to provide backup power during outages. This is achieved through a battery system that activates immediately when the mains power fails. This seamless transition minimizes downtime and ensures that electronic devices continue to operate, protecting data integrity and equipment lifespan.

Another significant characteristic of APC UPS systems is their intelligent management capabilities. Most models come with PowerChute software, which provides users with real-time monitoring of power conditions and the status of the UPS. This software allows for graceful shutdowns of connected devices during extended outages, thereby preventing data loss and damage to devices.

APC UPS systems also incorporate advanced technologies such as Automatic Voltage Regulation (AVR). AVR technology ensures that the output voltage remains stable by correcting minor fluctuations without switching to battery mode. This not only prolongs the battery life but also provides a consistent power supply to the connected equipment.

Thermal management is another critical aspect of APC UPS control systems. The design often includes efficient cooling systems that prevent overheating, ensuring optimal performance and longevity of the unit. Some models feature EcoMode, which reduces energy consumption and lowers operational costs by working at high efficiency only when battery backup is not required.

APC UPS systems are designed with scalability in mind. Users can easily add more batteries or connect additional UPS units to accommodate growing power needs. Features such as hot-swappable batteries and modular design facilitate easy upgrades and servicing without interrupting power supply.

In terms of connectivity, APC UPS products often feature multiple options including USB, RS-232, and network management capabilities. This enables users to connect remote management tools and integrate the UPS with existing IT infrastructure.

In summary, APC UPS control systems deliver reliability, efficiency, and advanced technology features that cater to a wide array of power protection needs, making them a trusted choice for individuals and businesses alike.