Appendix A. Basic Troubleshooting
In the unlikely event the switch does not operate properly, follow the troubleshooting tips below. If more help is needed, contact Asanté’s technical support at www.asante.com/support.
Problem | Possible Solutions |
The Power LED is not lit. | LED will turn off during system initialization. Check |
| the power connection. Plug the power cord into |
| another known working AC outlet. |
| The primary power supply has failed. Install the |
| optional emergency power supply and have the |
The Emergency Power LED is not lit. | primary power supply serviced as soon as possible. |
This is normal. The emergency power supply LED will | |
| only light if the primary power supply fails and the unit |
| takes over powering the switch. |
The 10/100/1000 port Link LEDs are not lit. | Check the cable connections. Make sure the |
| connectors are seated correctly in each port, and that |
| the correct type of cable is used in each port. See |
| Chapter 2.6 Connecting to the Network for more |
| information. |
The GBIC Link LED is not lit. | Check the GBIC connector. Make sure the cables are |
| inserted correctly, with the Transmit (Tx) connector |
| on one side of the link connected to the Receive (Rx) |
| connector on the other side of the link. |
Cannot establish communication to another | • Make sure the Link LED for the port in use is on. |
device (switch, router, workstation, etc.). | Make sure the correct cable type is used. See |
| Chapter 2.6 Connecting to the Network for more |
| information on cabling procedures |
| • Make sure the IP address, subnet mask, and |
| VLAN membership of the switch are correct |
| • Make sure the switch port and the device are both |
| in the same VLAN |
| • Try to connect to a different port |
Cannot | Make sure that |
| enabled on both sides of the link (in both devices). |
72
