AT&T EP5995 user manual There is no dial tone

Appendix

Troubleshooting

•Make sure the power adapter and telephone line cords are plugged in correctly and securely.

•Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the cordless handset and tele- phone base to reset.

•The telephone might be malfunctioning. Please refer to the warranty section of this user’s manual for further instruction.

There is no dial tone.

•First, try all the above suggestions.

•Move the cordless handset closer to the telephone base. It might be out of range.

•The telephone line cord might be malfunctioning. Try installing a new telephone line cord.

•Disconnect the telephone base from the telephone jack and connect a different telephone. If there is no dial tone on the telephone either, the problem is in your wiring or local service. Contact your local tele- phone company.

The tele- phone does not ring when there is an incoming call.

•Make sure the ringer is on. (See page 12 for handset and page 19 for telephone base).

•Make sure the telephone line cord and power adapter are plugged in properly (see page 7).

•The cordless handset may be too far from the telephone base. Move it closer to the telephone base.

•There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Try unplugging some of them.

•If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local tele- phone company (charges may apply).

•Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away as possible from the following electronic devices: wireless routers, radios, radio tow- ers, pager towers, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appli- ances, and other cordless telephones.

•Test a working telephone at the telephone jack. If another telephone has the same problem, the problem is in the telephone jack. Contact your local telephone company (charges may apply).

•The telephone line cord might be malfunctioning. Try installing a new telephone line cord.

•Re-install the battery pack and place the cordless handset in the tele- phone base.

•Wait for the cordless handset to synchronize with the telephone base. To be safe, allow up to one minute for this to take place.

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