Appendix

Troubleshooting

I cannot dial out.

Make sure there is a dial tone before dialing. It is normal if the cord- less handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing.

If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your local tele- phone company (charges may apply).

Eliminate any background noise. Noise from a television, radio, or other appliances may cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room in your home with less background noise.

There is noise or interference during a tele- phone conver- sation.

My calls fade out or cut in and out when I am using the cordless hand- set.

The handset may be out of range. Move it closer to the telephone base.

Appliances or other cordless telephones plugged into the same cir- cuit as the telephone base can cause interference. Try moving the appliances or telephone base to another outlet.

Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away as possible from the following electronic devices: wireless routers, radios, radio tow- ers, pager towers, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appli- ances, and other cordless telephones.

Microwave ovens operate on the same frequency as your telephone. It is normal to experience static on your telephone while the micro- wave oven is operating. Do not install this telephone in the same out- let or near a microwave oven.

If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different loca- tion. If this solves the problem, re-locate your telephone or modem farther apart from each other, or use a different surge protector.

The layout of your home or office might be limiting the operating range. Trying moving the base to another location, preferably a higher location for better reception.

Disconnect the telephone base from the modular jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your local service company (charges may apply).

Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone jack that has a telephone connected to it. Contact your DSL service provider for filter information.

71

Page 76
Image 76
AT&T EP5995 user manual Cannot dial out