Appendix
Troubleshooting
I hear other calls when using the telephone.
•Disconnect the telephone base from the telephone jack. Plug in a dif- ferent telephone. If you still hear other calls, the problem is probably in the wiring or local service. Call your local telephone company.
I hear noise | • Make sure the telephone line cord is plugged in securely. |
in the cord- |
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less handset, |
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and none of |
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the keys or |
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buttons work. |
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My Caller ID features are not working properly.
•Caller ID is a subscription service. You must subscribe to this service from your local telephone company for this feature to work on your telephone.
•The caller may not be calling from an area which supports Caller ID.
•Both you and the caller’s telephone companies must use equipment which are compatible with Caller ID service.
•If you subscribe to DSL service, install a noise filter to the telephone line between the telephone base and the telephone line jack. Contact your DSL service provider for filter information.
The system does not receive Caller ID or the sys- tem does not display Caller ID during Call Waiting.
•Make sure you subscribe to Caller ID with Call Waiting features ser- vices provided by the local telephone company.
•The caller may not be calling from an area which supports Caller ID.
•Both you and the caller’s telephone companies must use equipment which are compatible with Caller ID service.
•If you subscribe to DSL service, install a noise filter to the telephone line between the telephone base and the telephone line jack. Contact your DSL service provider for filter information.
The answer- ing system does not answer after the correct number of rings.
•Make sure the answering system is on. When the answering system is on, the red light on the ANSWER ON/OFF key should be lit.
•If Toll Saver is activated, the number of rings changes to two when there are new messages waiting (see page 55).
•If the memory is full or if the answering system is off, the system will answer after ten rings.
•In some cases, the answering system may be affected by the ringing system used by the local telephone company.
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