Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com, or call 1 (800)
My telephone does not work at all.
•Make sure the battery pack is installed and charged correctly (see page 8). For optimum daily performance, return the cordless handset to the telephone base after use.
•Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
•Make sure the telephone line cord is plugged firmly into the telephone base and the modular wall jack.
•Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one min- ute for the cordless handset and base to reset.
•Remove and
Low Battery is displayed on screen.
•Place the handset in the base or charger for recharging.
•Remove and
•If the above measures do not correct the problem, the battery pack may need to be replaced.
The battery does not charge in the handset or the handset battery does not accept charge.
•Make sure the handset is placed in the charger correctly. The CHARGE light on the charger should be on.
•Remove the battery from the handset and install it in the spare bat- tery compartment on the side of the telephone base and let it charge for 16 hours. Then
•If the cordless handset is in the charger or in the telephone base but the CHARGE light is not on, refer to The charge light is off in the section below.
•It may be necessary to purchase a new battery. Please refer to the battery section of this user’s manual.
•The telephone might be malfunctioning. Please refer to the warranty section of this user’s manual for further instruction.
The CHARGE | • Clean the charging contacts on the cordless handset(s) and tele- |
light is off. | phone base each month using a pencil eraser or a dry |
| fabric. |
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