AT&T System 85 manual Callmaster and Callmaster II and III Voice Terminals

CALLMASTER® and CALLMASTER® II and III Voice Terminals

CALLMASTER® and CALLMASTER® II and III Voice Terminals

The CALLMASTER® is a multi-appearance digital voice terminals used primarily as a Call Management or Automatic Call Distribution (ACD) position. This voice terminal is equipped with a 2-line by 40-character display that can be used to provide information on incoming and outgo- ing calls. The unit can be programmed to enter an After-Call Work State following each call for the completion of service paperwork and can be configured for zip tone operation where calls fol- low one another in a rapid sequence.

There are several types of CALLMASTER voice terminals: the 602 CALLMASTER, the 603D CALLMASTER called the CALLMASTER II, and the 603E CALLMASTER called the CALLMASTER III. The 602 CALLMASTER comes in two models: the 602A and the 602D. Although both of these models are the same in appearance, the 602D CALLMASTER has a Recorder Interface which allows you to connect the voice terminal to a recording device so that you can record all voice interactions. The 602A does not have a recording interface.

The CALLMASTER II comes with Recorder Interface to record voice interactions. The CALLMASTER III comes without Recorder Interface. However, both the CALLMASTER II and the CALLMASTER III are identical in appearance; For easy identification, the model number is printed on a sticker on the bottom of the voice terminal.

The 602 CALLMASTER has four fixed features (CONFERENCE, DROP, HOLD, and TRANSFER), 10 call appearance/feature buttons, each with a red and green light, 17 feature-only buttons, each with a green status light, a Message light, a MUTE button, and a 2-line by 40-character display. The front panel of the 602 CALLMASTER drops down to reveal a SELF-TEST button, a Ringer-volume control, and a 1-2 switch which can be set only by an installer.

The CALLMASTER II and III models have four fixed features (CONFERENCE, DROP, HOLD, and TRANSFER), six call appearance/feature buttons, each with a red and green light,

15 feature-only buttons, each with a green status light, a Message light, a MUTE button, a SELECT button, a LOG IN and RELEASE button used for processing ACD calls, and a 2-line by 40-character supertwist liquid crystal display.

On the two sides of the 602 CALLMASTER and the CALLMASTER II and III, there is a headset jack in which you can plug in a headset or, if special adapters are used, a handset. On the rear of the 602 CALLMASTER, there is a jack for an optional kneewall adapter. You can plug two headsets or two handsets into this adapter. (Both headsets or handsets must be the same model.)

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