AT&T System 85 manual Applications, Recorder Interface

CALLMASTER® and CALLMASTER® II and III Voice Terminals

Applications

The 602 CALLMASTER and the CALLMASTER II and III voice terminals can be used with the DEFINITY G1, G2, G3, System 75 (R1V3 or later), and System 85 (R2V2 or later). These voice terminals are especially suitable for Call Management or ACD call-handling positions.

Special Operational Characteristics

The CALLMASTER voice terminals do not have a physical switchhook or handset cradle (although a handset cradle kit can be ordered separately). These sets are on-hook when there is no headset plugged physically into either of the two headset jacks. The voice terminals are off- hook when one or more headsets are plugged into one of the headset jacks.

The Recorder Interface

The 602D CALLMASTER and CALLMASTER II provide a recorder interface which is designed for recording calls on a standard analog tape recorder. [A recorder with AGC (Automatic Gain Control) is recommended on the CALLMASTER II with Recorder Interface.] With this interface, a warning tone (a soft beep repeated every 15 seconds) notifies the agent and the calling party that the call is being recorded. Be aware that this tone may be a legal requirement. To generate this warning tone while using the Service Observing feature to monitor calls, the split supervisor must activate the listen/talk mode and remain in this mode while the call is being recorded.

Note: The default setting for the Recorder Interface and the Recording Warning Tones on the CALLMASTER II with Recorder Interface is ‘‘Enabled.’’ However, the interface and the warning tones can also be disabled. For directions on disabling these two features, or to enable them again, see ‘‘Programming the Options’’ (555-015-161).

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