Appendix
Troubleshooting
General Operation
Problem | Resolution |
|
|
I am confused about which | |
equipment the terms Local and |
|
Remote refer to. |
|
|
|
Erratic Operation | The switch needs to be started before any cascaded |
| switches. |
| 1. Make sure to power it on before powering on the |
| switch. |
| 2. If the cascaded switch was started before the |
| switch, reset or restart the cascaded switch. |
|
|
| |
| |
|
|
I have been given an account | 1. Make sure that you have correctly specified your |
but I am unable to log in. | Username and Password. |
| 2. Make sure that the administrator has given you |
| the necessary permission to access the switch. |
| 3. Ask your administrator to see if the switch is |
| under CC management. If it is, he will have to |
| resolve the situation either by disabling CC |
| management on the switch (see page 128), or by |
| deselecting it on the CC server (see the CC User |
| Manual for details). |
|
|
I can’t access the switch, even | If the switch is behind a router, the router’s Port |
though I have specified the IP | Forwarding (also referred to as Virtual Server) |
address and port number | feature must be configured. See Port Forwarding, |
correctly. | page 210, for details. |
|
|
When logging in from a browser, | If a login string has been set, make sure to include |
the following message appears: | the forward slash and correct login string when you |
404 Object Not Found. | specify the switch IP address. (See Login String, |
| |
|
|
Sudden loss of network | Close your switch connection. Wait approximately |
connection. | 30 seconds, and log in again. |
|
|
No remote server video display | Check that your KVM Adapter Cable’s firmware |
on the client computer. | version is the same as the version stored in the |
| switch’s Main firmware. See Adapter Firmware |
| |
|
|
| Set the remote server resolution to 1280 x 1024 or |
| less. |
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