KVM Over the NET™ User Manual

The WinClient ActiveX Viewer and the WinClient AP

Problem

Resolution

 

 

My switch units don’t

Only units whose Access Port settings for Program (see

show up in the Server List

page 124) match the number specified for Port in the

window when I start the

Server area of this dialog box appear in the Server List

WinClient AP program.

window. Make sure that your entry for Port matches the

 

entry you have specified for Program on the Device

 

Management Network page.

 

 

The WinClient ActiveX

DirectX 8.0 or higher must be installed on your client

Viewer and the WinClient

computer.

AP won't connect to the

 

switch.

 

 

 

After upgrading the

The old version of your .ocx file was not deleted. You must

firmware, the WinClient

delete the old file. There are two methods to delete the file.

ActiveX Viewer or

1. For the ActiveX Viewer: Open IE → Tools → Manage

WinClient AP do not run.

Add-ons. Delete or disable all occurrences of WinClient.

 

 

2. For the WinClient AP: Open Explorer and search for

 

WinClient.ocx. Delete all occurrences.

 

 

Part of the remote

1. Perform an Auto Sync (see WinClient Control Panel

window is off my monitor.

Functions, page 53, for details).

 

2. If Keep Screen Size is not enabled (see Screen Options,

 

page 79), use the AutoSync feature (see Video Settings,

 

page 64), to sync the local and remote monitors.

 

3. If Keep Screen Size is enabled, you can scroll to the

 

areas that are off screen.

 

 

The remote screen is

Enable Keep Screen Size (see Control Panel

rotated 90 degrees.

Configuration, page 78).

 

 

I cannot run Net Meeting

Enable Keep Screen Size (see Control Panel

when the WinClient is

Configuration, page 78).

running.

 

 

 

After logging in I can’t

1. You don’t have the authority to install the WinClient Con-

open the WinClient

trol add-on on your client computer. Have the person

ActiveX viewer.

with administrator privileges on your client computer run

 

the program the first time to get it installed. It will open

 

for you after that.

 

2. Under Vista, you must also add the switch’s URL

 

address to the list of trusted sites: Tools → Internet

 

Options → Security → Trusted Sites → Sites.

 

 

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