| Appendix |
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Mouse Problems |
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Problem | Resolution |
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Mouse and/or Keyboard not | Check that your KVM Adapter Cable’s firmware version |
responding. | is the same as the version stored in the switch’s Main |
| firmware. See Adapter Firmware Upgrade, page 149, for |
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| Unplug the cable(s) from the console port(s), then plug it/ |
| them back in. |
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Mouse movement | There is too much data being transferred for your |
extremely slow | connection to keep up with. Lower the video quality (see |
| Video Settings, page 64) so that less video data is |
| transmitted. |
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There are two mouse | You can select another pointer type. See Mouse Pointer |
pointers after the remote | |
server is accessed. |
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When the mouse pointer is | Recall the Control Panel and immediately change the |
in Single Pointer mode, I | pointer to Dual mode. |
can’t access the Control |
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Panel. |
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Why is there a Dual Pointer | When you are not in Mouse DynaSync Mode, you need |
mode? | the two pointers so that you know the remote server |
| pointer is actually at the location you think it is at. |
| Otherwise, you might perform a mouse operation and |
| because of net lag the remote server pointer may not be |
| at the location that your client computer pointer is at. |
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Mouse pointer confusion | If you find the display of two mouse pointers (local and |
| remote) to be confusing or annoying, you can use the |
| Toggle Mouse Display function to shrink the non- |
| functioning pointer. See Toggle mouse display, page 56, |
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When I log in with my | 1. Check the status of the Mouse Sync Mode setting |
Windows system, the local | (see Mouse DynaSync Mode, page 76). If it is set to |
and remote mouse pointers | Automatic, change the setting to Manual and refer to |
do not sync. | the information for Manual Mouse Synchronization on |
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| 2. If you are in Manual mode, use the AutoSync feature |
| (see Video Settings, page 64), to sync the local and |
| remote monitors. |
| 3. If that doesn't resolve the problem, use the Adjust |
| Mouse feature (see Adjust mouse, page 56) to bring |
| the pointers back in step. |
| 4. If the above fails to resolve the problem, refer to |
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| page 216, for further steps to take. |
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