Avaya 15-601127 4. Using Visual Voice

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15-601127 Issue 09a (16 July 2009)IP Office

4. Using Visual Voice

Visual Voice gives you access to your mailbox using softkeys and, by using the associated feature keys, a more user-

friendly option control.

Visual Voice is accessed by pressing Voice and then selecting from the displayed options:

·Listen - You can have direct access to your voicemail.

·Message - You can leave a message directly in a mailbox you specify.

·Greeting - You can listen to, change or delete your greeting message.

·Password - You can change your voicemail password

·Email - You can view or change your email alert status;

·<Group> - You can have direct access to voicemails for any group you are a member of; if you are the Group

Mailbox Administrator.

Note

·The email option is only available if VoiceMail Pro is installed, and Voicemail Email has been configured for you.

Contents

Main Page Contents Page Page Page 2420/5420 Phone Page 7 15-601127 Issue 09a (16 July 2009)IP Office The Telephone: 1. The Telephone 1.1 Call Appearance Keys 2420/5420 Phone Page 9 15-601127 Issue 09a (16 July 2009)IP Office The Telephone: Call Appearance Keys 1.2 Call Appearance Key Icons 1.3 System Features 1.4 Logging Off 1.5 Logging On 2420/5420 Phone Page 11 15-601127 Issue 09a (16 July 2009)IP Office The Telephone: Logging On 1.6 No User 1.7 The Display Page Page 2. Basic Call Handling Features 2.1 Answering a Call 2420/5420 Phone Page 15 15-601127 Issue 09a (16 July 2009)IP Office Basic Call Handling Features: Answering a Call 2.2 Making a Call 2.3 Clearing a Call 2420/5420 Phone Page 16 15-601127 Issue 09a (16 July 2009)IP Office 2.4 Conference 2.5 Transfer 2420/5420 Phone Page 17 Basic Call Handling Features: Transfer 2.6 Headset Working 2.7 Speakerphone 2420/5420 Phone Page 19 Basic Call Handling Features: Speakerphone 2.8 Speed Dial 2.9 Redial 2420/5420 Phone Page 20 15-601127 Issue 09a (16 July 2009)IP Office 2.10 Mute 2.11 Hold 2420/5420 Phone Page 21 Basic Call Handling Features: Hold 2.12 Message 2.13 Private Call Page Page 2420/5420 Phone Page 24 3. Using Speed Dials 2420/5420 Phone Page 25 Using Speed Dials: 3.1 Adding a New Speed Dial 3.2 Dialling a Speed Dial Number 3.3 Deleting a Speed Dial 3.4 Editing a Speed Dial 3.5 Converting a Call Log Entry to a Speed Dial Page 4. Using Visual Voice 2420/5420 Phone Page 29 Using Visual Voice: 4.1 Listen to Voicemails 4.2 Send a Voicemail 2420/5420 Phone Page 31 Using Visual Voice: Send a Voicemail 4.3 Changing Your Greeting 4.4 Changing Your Mailbox Password 2420/5420 Phone Page 33 Using Visual Voice: Changing Your Mailbox Password 4.5 Email Alerts 4.6 Voicemail Transfer Page Page 5. Using the Call Log 2420/5420 Phone Page 37 Using the Call Log: Using The Call Log 5.1 Setting Which Calls are Logged 5.2 Viewing the Call Log 5.3 Making Calls from the Call Log 5.4 Saving a Call Log Entry to Your Speed Dial List 2420/5420 Phone Page 39 Using the Call Log: Saving a Call Log Entry to Your Speed Dial List 5.5 Deleting a Call Log Entry 5.6 Erasing All Logged Calls Page Page 2420/5420 Phone Page 42 6. Changing Options 6.1 Ring Options 2420/5420 Phone Page 43 Changing Options: Ring Options 6.2 Adjusting the Display Contrast 6.3 Call Log Setup 6.4 Miscellaneous 6.5 Using Self Test 6.6 Default Phone/Erase All Settings 2420/5420 Phone Page 45 Changing Options: Default Phone/Erase All Settings 6.7 Language 6.8 Automatic Gain Control (AGC) Page Page 7. Function Keys 7.1 Overview of the Function Keys 2420/5420 Phone Page 49 Function Keys: Overview of the Function Keys 7.2 Display Mode 7.3 Function Key Programming 2420/5420 Phone Page 51 Function Keys: Function Key Programming 7.4 Shorthand Programming Mode 2420/5420 Phone Page 53 Function Keys: Shorthand Programming Mode 7.5 Longhand Programming 2420/5420 Phone Page 54 7.6 Changing Function Key Labels Page 8. System Features 8.1 Introduction 8.2 Ring Back 8.3 Call Forwarding 2420/5420 Phone Page 57 8.4 Diverting Calls 8.5 Do Not Disturb 8.6 Parking Calls 2420/5420 Phone Page 59 System Features: Parking Calls 8.7 Voicemail 2420/5420 Phone Page 60 15-601127 Issue 09a (16 July 2009)IP Office 8.8 Default Feature Codes Page 9. EU24 Expansion Module 9.1 EU24 Overview 2420/5420 Phone Page 63 EU24 Expansion Module: EU24 Overview 9.2 Connection 9.3 Using the EU24 Expansion Module Page Index A B C D U V W Y