Avaya 15-601127 2.10 Mute, 2.11 Hold

2420/5420 Phone Page 20

15-601127 Issue 09a (16 July 2009)IP Office

2.10 Mute

During an active call, the Mute feature prevents the party (with whom you are speaking) from hearing you. This feature

is most commonly used in conjunction with the Speakerphone. However, it can be used to hold an off-line conversation at

any time during a call.

To prevent the other person on the line from hearing you:

1. Press MUTE. The indicator next to the Mute button lights when Mute is active.

2. To reinstate two-way conversation, press MUTE again.

2.11 Hold

You can put a call on hold to gather information, or to answer a second call. If a second call arrives you will here a short

ring and the flashing symbol will appear next to the Call Appearance key.

To put an existing call on hold:

1. Press HOLD.

2. Answer the second call by pressing the call appearance button with the symbol against it. The symbol changes to

; showing that the line is connected.

To return to the held call:

1. If you have a call in progress, then first put that call on hold as above.

2. To retrieve a held call, press the Call Appearance button with against it.

Notes

·With hold return timer (defined by your system administrator), you are reminded that you have a call on hold. The

phone will ring and is displayed.

·If the system feature AutoHold is on (consult your system administrator) then you can hold an active call ( ) by

pressing ( ) against the second call. If AutoHold is off, then pressing ( ) against the second call, will drop the first

call.

Contents

Main Page Contents Page Page Page 2420/5420 Phone Page 7 15-601127 Issue 09a (16 July 2009)IP Office The Telephone: 1. The Telephone 1.1 Call Appearance Keys 2420/5420 Phone Page 9 15-601127 Issue 09a (16 July 2009)IP Office The Telephone: Call Appearance Keys 1.2 Call Appearance Key Icons 1.3 System Features 1.4 Logging Off 1.5 Logging On 2420/5420 Phone Page 11 15-601127 Issue 09a (16 July 2009)IP Office The Telephone: Logging On 1.6 No User 1.7 The Display Page Page 2. Basic Call Handling Features 2.1 Answering a Call 2420/5420 Phone Page 15 15-601127 Issue 09a (16 July 2009)IP Office Basic Call Handling Features: Answering a Call 2.2 Making a Call 2.3 Clearing a Call 2420/5420 Phone Page 16 15-601127 Issue 09a (16 July 2009)IP Office 2.4 Conference 2.5 Transfer 2420/5420 Phone Page 17 Basic Call Handling Features: Transfer 2.6 Headset Working 2.7 Speakerphone 2420/5420 Phone Page 19 Basic Call Handling Features: Speakerphone 2.8 Speed Dial 2.9 Redial 2420/5420 Phone Page 20 15-601127 Issue 09a (16 July 2009)IP Office 2.10 Mute 2.11 Hold 2420/5420 Phone Page 21 Basic Call Handling Features: Hold 2.12 Message 2.13 Private Call Page Page 2420/5420 Phone Page 24 3. Using Speed Dials 2420/5420 Phone Page 25 Using Speed Dials: 3.1 Adding a New Speed Dial 3.2 Dialling a Speed Dial Number 3.3 Deleting a Speed Dial 3.4 Editing a Speed Dial 3.5 Converting a Call Log Entry to a Speed Dial Page 4. Using Visual Voice 2420/5420 Phone Page 29 Using Visual Voice: 4.1 Listen to Voicemails 4.2 Send a Voicemail 2420/5420 Phone Page 31 Using Visual Voice: Send a Voicemail 4.3 Changing Your Greeting 4.4 Changing Your Mailbox Password 2420/5420 Phone Page 33 Using Visual Voice: Changing Your Mailbox Password 4.5 Email Alerts 4.6 Voicemail Transfer Page Page 5. Using the Call Log 2420/5420 Phone Page 37 Using the Call Log: Using The Call Log 5.1 Setting Which Calls are Logged 5.2 Viewing the Call Log 5.3 Making Calls from the Call Log 5.4 Saving a Call Log Entry to Your Speed Dial List 2420/5420 Phone Page 39 Using the Call Log: Saving a Call Log Entry to Your Speed Dial List 5.5 Deleting a Call Log Entry 5.6 Erasing All Logged Calls Page Page 2420/5420 Phone Page 42 6. Changing Options 6.1 Ring Options 2420/5420 Phone Page 43 Changing Options: Ring Options 6.2 Adjusting the Display Contrast 6.3 Call Log Setup 6.4 Miscellaneous 6.5 Using Self Test 6.6 Default Phone/Erase All Settings 2420/5420 Phone Page 45 Changing Options: Default Phone/Erase All Settings 6.7 Language 6.8 Automatic Gain Control (AGC) Page Page 7. Function Keys 7.1 Overview of the Function Keys 2420/5420 Phone Page 49 Function Keys: Overview of the Function Keys 7.2 Display Mode 7.3 Function Key Programming 2420/5420 Phone Page 51 Function Keys: Function Key Programming 7.4 Shorthand Programming Mode 2420/5420 Phone Page 53 Function Keys: Shorthand Programming Mode 7.5 Longhand Programming 2420/5420 Phone Page 54 7.6 Changing Function Key Labels Page 8. System Features 8.1 Introduction 8.2 Ring Back 8.3 Call Forwarding 2420/5420 Phone Page 57 8.4 Diverting Calls 8.5 Do Not Disturb 8.6 Parking Calls 2420/5420 Phone Page 59 System Features: Parking Calls 8.7 Voicemail 2420/5420 Phone Page 60 15-601127 Issue 09a (16 July 2009)IP Office 8.8 Default Feature Codes Page 9. EU24 Expansion Module 9.1 EU24 Overview 2420/5420 Phone Page 63 EU24 Expansion Module: EU24 Overview 9.2 Connection 9.3 Using the EU24 Expansion Module Page Index A B C D U V W Y