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Making Calls from the INDeX Directory

Making Calls from the INDeX Directory

Using the INDeX Directory, your phone can display a selected entry from an index of either extensions or speed dial names plus their numbers. There are two methods of selecting entries of names and numbers from the INDeX Directory:

•By Alpha Group

•By Dial by Name

In addition, the INDeX Directory entries can be sorted either by 1st name or by last name. The particular method used and 1st or last name search is selected by your System Manager. Consult your System Manager for which method is available to you and if the sorting is by 1stt or last name.

To make a call using an Alpha Group search of the INDeX:

1.Press INDeX for an internal call or SPEED DIAL and then INDeX for an external number.

2.Press the key matching the 1st letter of the name you want.

For example, to display the L Alpha Group, press the JKL key 3 times. The INDeX System displays the 1st name beginning with L from it's Directory entries.

•To move through the names beginning with L, press the -keys on the right and left of the current name.

•To skip forward 10 names, press SKIP.

•To select another letter, press a letter key.

3.To dial the name/number shown, press CALL, otherwise to exit the INDeX Directory, press ANSWER/RELEASE.

To make a call using Dial by Name search of the INDeX:

1.Press INDeX for an internal call or SPEED DIAL and then INDeX for an external number.

2.Press the key matching the 1st letter of the Name you want. For example, to find the name SMITH press the PQRS key.

3.The INDeX System begins searching it's Directory on the first press and will display the 1st name/number immediately, in this example a name beginning with P. You can either:

•Continue dialling the letters of the name, e.g. MNO, then GHI, etc. until the required name (SMITH) is displayed OR.

•Press CYCLE to move onto the next alpha group of the PQRS key, e.g. a name beginning with Q. To move through the names beginning with Q, press the -keys on the right and left of the current name.

•To select the next letter of the alpha group of the PQRS key, press CYCLE again.

•If NO MATCH is displayed, press PREVIOUS to go back one step or press ANSWER/RELEASE to cancel.

4.To dial the name/number shown, press CALL, otherwise to exit the INDeX Directory, press ANSWER/RELEASE.

Page 10 - Making Calls

INDeX 10.0 2030/50/60 User's Guide

Making Calls from the INDeX Directory

38DHB0002UKFN Issue 2 (07/2002)

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Avaya 2030, 2050, 2060 manual Making Calls from the INDeX Directory, By Alpha Group By Dial by Name
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2030, 2060, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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