Using DivertsDiverting Calls – Page 23

Divert Destinations

Divert destinations can be to your HOME, MOBILE, DELEGATE(secretary, etc.), VOICE , OTHER or a system speed dial number (see page 23). These divert destinations are known as Personal Numbers and can be set from your phone as frequently used or infrequently used destinations. Hence, you choose when and where you want to receive your calls.

Personal Number Divert Settings

When setting personal number diverts to Mobile/Home destinations the following general points should be considered:

• If your Home or Mobile destination is configured to divert callers on busy (i.e. to voice mail supplied by your service provider), we recommend that you activate Call Waiting (if available with your service provider), so that Personal Numbering callers can be recalled to your INDeX voice mailbox once the Personal Numbering Recall timer has expired.

• If your Home or Mobile destination is configured to divert callers on no answer, but you require unanswered Personal Numbering calls to recall to your INDeX voice mailbox, then ensure that the Personal Numbering Recall timer is lower than that of the destination no answer timer.

• Do not configure your Mobile or Home destination to divert back to your office DDI number.

Remote Setting of Personal Number Diverts

When you are away from your desk or even out of the office, you can dial the Voice

Manager and set/change your Personal Number divert settings:

To access the Voice Manager:

1.If internal, dial the Voice Manager extension number.

2.If external, either dial in to your company and ask to be transfer to the Voice Manager extension or use a direct number if your company has one set up

3.When you hear the Voice Manager respond, press #.

4.Enter your mailbox ID and then your mailbox password if requested.

5.The voice manager will provide you with prompts to control the messages.

INDeX 10.0 2030/50/60 User's Guide

Diverting Calls – Page 23

38DHB0002UKFN Issue 2 (07/2002)

Using Diverts

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Avaya 2060, 2050, 2030 manual Divert Destinations, To access the Voice Manager
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2030, 2060, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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