Contents - Page 3

Contents (Cont.)

 

Transfer, Park & Hold Calls

20

Transferring Calls

20

Holding Calls

20

Parking Calls

21

Dialling Ahead

21

Diverting Calls

22

Using Diverts

22

Setting the Divert Types and Personal Numbers

24

Switching Divert All On/Off

25

Switching No Calls On/Off

25

Displaying an Absence Message

26

Forwarding Calls

26

DSS Keys

27

Setting Up a DSS Key

27

Using DSS Keys

27

BLF Status Lamps

28

DSS Key Label

28

DSS Key Label Template

28

Interruptions During a Call

29

Answering a Call Waiting

29

Answering an Alert

29

Single Pips - Intrusion

29

Please Finish Call Message

29

ACD Working

30

ACD on 2050 Phones?

30

Starting ACD Working - Logging On

30

Stopping ACD Calls Temporarily - Busy

30

Finishing ACD Working - Logging Off

30

Manager-Secretary Setup

31

Planning Soft DSS Keys

31

Setting Up Soft DSS Keys

31

Changing the Soft DSS Display Mode

32

Changing the Soft DSS Extensions

32

Changing the Soft DSS Usage

32

Manager-Secretary Working

33

Using Soft DSS Keys

33

Soft DSS Key Display

33

Making Calls

33

Park Transferring Calls

34

Alerting a Busy Extension

34

Remotely Switching No Calls/Divert On/Off

34

INDeX 10.0 2030/50/60 User's Guide

Contents – Page 3

38DHB0002UKFN Issue 2 (07/2002)

 

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Avaya 2050, 2030, 2060 manual Contents

2030, 2060, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.