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Avaya 2050, 2030, 2060 manual Contents

Models: 2030 2060 2050

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	Contents - Page 3
Contents (Cont.)
Transfer, Park & Hold Calls	20
Transferring Calls	20
Holding Calls	20
Parking Calls	21
Dialling Ahead	21
Diverting Calls	22
Using Diverts	22
Setting the Divert Types and Personal Numbers	24
Switching Divert All On/Off	25
Switching No Calls On/Off	25
Displaying an Absence Message	26
Forwarding Calls	26
DSS Keys	27
Setting Up a DSS Key	27
Using DSS Keys	27
BLF Status Lamps	28
DSS Key Label	28
DSS Key Label Template	28
Interruptions During a Call	29
Answering a Call Waiting	29
Answering an Alert	29
Single Pips - Intrusion	29
Please Finish Call Message	29
ACD Working	30
ACD on 2050 Phones?	30
Starting ACD Working - Logging On	30
Stopping ACD Calls Temporarily - Busy	30
Finishing ACD Working - Logging Off	30
Manager-Secretary Setup	31
Planning Soft DSS Keys	31
Setting Up Soft DSS Keys	31
Changing the Soft DSS Display Mode	32
Changing the Soft DSS Extensions	32
Changing the Soft DSS Usage	32
Manager-Secretary Working	33
Using Soft DSS Keys	33
Soft DSS Key Display	33
Making Calls	33
Park Transferring Calls	34
Alerting a Busy Extension	34
Remotely Switching No Calls/Divert On/Off	34

INDeX 10.0 2030/50/60 User's Guide	Contents – Page 3
38DHB0002UKFN Issue 2 (07/2002)

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Avaya 2050, 2030, 2060 manual Contents

Contents

INDeX Contents Contents Voice Manager Other FeaturesPhone Settings Ringer ControlsFurther Help Using This GuideWhat Features Can I Use? IntroductionOverride and Pass Display Phone FeaturesUsing Soft Keys and the Scroll Key Introduction to Display PhonesOn-Hook Dialling, Speaker & Answer Release Tones & RingingPhone Lamp Making Calls Making Internal CallsMaking a Page Call Redialling External Numbers Making External CallsBy Alpha Group By Dial by Name To make a call using an Alpha Group search of the INDeXTo make a call using Dial by Name search of the INDeX Making Calls from the INDeX DirectoryTo dial a system speed dial by name Using Speed DialsSpeed Dials Storing Personal Speed DialsIf Enter PIN Appears Roaming PINsPIN & Account Codes If Enter Account AppearsTo arrange a Callback Busy or UnansweredOptions If Busy or Unanswered Arrange a CallbackMonitoring a Call Leave a MessageCamp On and Wait IntrudeCreate a Conference Call Actions During a CallUsing the Notepad Switching to HandsfreeChanging the Call Volume Recall Adding Voluntary Account CodesSoftware Release Muting CallsAnswering a Page Call Alarms Triple Ring, Music or Recorded MessageAnswering Calls Answering Normal CallsAutomatic External Call Connection Answering a CallbackAnswering Other Extensions Call Pickup Automatic Calls Hotline OperationTransfer, Park & Hold Calls Transferring CallsHolding Calls Dialling Ahead Parking CallsDiverting Calls Using DivertsDivert Destinations To access the Voice ManagerTo set Divert on Busy or No Answer Setting the Divert Types and Personal NumbersTo set frequently used Divert All numbers To set infrequently used Divert All numbersTo select the divert all destination Switching Divert All On/OffSwitching No Calls On/Off To switch divert offTo set a forward Displaying an Absence MessageForwarding Calls To select an absence messageSetting Up a DSS Key Using DSS KeysDSS Keys BLF Status Lamps DSS Key LabelDSS Key Label Template Single Pips Intrusion Interruptions During a CallAnswering a Call Waiting Answering an AlertStopping ACD Calls Temporarily Busy ACD WorkingACD on 2050 Phones? Starting ACD Working Logging OnManager-Secretary Setup Setting Up Soft DSS KeysPlanning Soft DSS Keys Changing the Soft DSS Display Mode Changing the Soft DSS ExtensionsChanging the Soft DSS Usage Soft DSS Key Display Using Soft DSS KeysTo make a call using a Soft DSS key Manager-Secretary WorkingRemotely Switching No Calls/Divert On/Off Park Transferring CallsAlerting a Busy Extension Changing the Ringer Sound Changing the Ringer VolumeSwitching the Ringer On/Off Ringer ControlsSetting the Ringer Timeout Setting a Ringer StepTo add or remove an alarm message Press Message Other FeaturesPersonal Alarms To set a personal alarmTo select which group you wish to join/leave Missed CallsGroup To join/leave a group or groupsMessage Waiting Indication Hot DeskingPhone Settings Phone PasscodeBackground Music Displaying Phone Details Locking/Unlocking the PhoneLanguage Controls Listening to Voice Messages Using Any PhoneVoice Manager Voice Manager FunctionsChanging Your Temporary Greeting Modifying Your MailboxLeaving Voice Mail Messages Dial 1 Divert for Incoming CallsChanging the Time Night ServiceSystem Manager Phones What are System Manager Phones?To play/record an ACA module Changing the DateRecording ACA Messages To set the dateGood Phone Usage General Phone UsageAnswering Calls Account Codes GlossaryAlert IndexAL7 1LZ