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Avaya 2030, 2050, 2060 Manager-Secretary Working

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Using Soft DSS Keys Manager-Secretary Working – Page 33

Manager-Secretary Working

Using Soft DSS Keys

The INDeX system supports a range of functions for users who work together, i.e.

regularly call and transfer calls between each other. This is called "Manager-

Secretary working". These functions can be set-up under the four Display Keys to

provide Soft DSS working (see page 31 for set-up details).

The Soft DSS keys displays the name of another extension. The adjacent display

key allows you to make calls to that extension plus other features. The display key's

-symbol acts as a busy lamp to show the extension's status.

Soft DSS has two modes. In half-line mode you can set 4 Soft DSS keys. In full-line

mode you can only set 2 keys but these can display more details and functions.

Soft DSS Key Display

After setting up a Soft DSS key, the -symbol next to the extension's name shows

its status, e.g.

Off = Extension is free.

Flashing = Extension is ringing.

On = The extension is busy.

In full-line mode, the display also shows when an extension is on DIVERT or NO

CALLS.

Set to No Calls, no divert all set.

Set to No Calls, diverting to 204.

Set to Divert All, diverting to 204.

Making Calls

The -symbol next to the Soft DSS extension name is solid when busy, flashes

when ringing and not shown if free.

To make a call using a Soft DSS key:

1. Press the display key next to the extension name. The Soft DSS usage setting of

your phone and the phone called determine what type of call occurs (see page

32).

2. If the extension is busy, the phone displays the same options as for normal calls

(see page 13).

INDeX 10.0 2030/50/60 User's Guide Manager-Secretary Working – Page 33

38DHB0002UKFN Issue 2 (07/2002) Using Soft DSS Keys

Contents

Main Contents Contents (Cont.) Contents (Cont.) Introduction Using This Guide What Features Can I Use? Further Help Display Phone Features Introduction to Display Phones Using Soft Keys and the SCROLL Key On-Hook Dialling, Speaker & Answer Release Tones & Ringing The Phone Lamp Making Calls Notes on Making Calls Making Internal Calls Making a Page Call Making External Calls Redialling External Numbers Making Calls from the INDeX Directory Speed Dials Using Speed Dials Storing Personal Speed Dials PIN & Account Codes If ENTER ACCOUNT Appears If ENTER PIN Appears Roaming PIN's Busy or Unanswered Options If Busy or Unanswered Arrange a Callback Leave a Message Camp On and Wait Intrude Monitoring a Call Actions During a Call Create a Conference Call Using the Notepad Switching to Handsfree Changing the Call Volume Adding Voluntary Account Codes Software Release Muting Calls Recall Answering Calls Answering Normal Calls Answering a Page Call Answering a Message Alarms - Triple Ring, Music or Recorded Message Answering a Callback Answering Other Extensions - Call Pickup Automatic Calls - Hotline Operation Automatic External Call Connection Transfer, Park & Hold Calls Transferring Calls Holding Calls Parking Calls Dialling Ahead Diverting Calls Using Diverts Divert Types Divert Destinations Personal Number Divert Settings Remote Setting of Personal Number Diverts Setting the Divert Types and Personal Numbers Switching Divert All On/Off Switching No Calls On/Off No Call Override Displaying an Absence Message Forwarding Calls DSS Keys Setting Up a DSS Key Using DSS Keys BLF Status Lamps DSS Key Label DSS Key Label Template Interruptions During a Call Answering a Call Waiting Answering an Alert Single Pips - Intrusion Please Finish Call Message ACD Working ACD on 2050 Phones? Starting ACD Working - Logging On Stopping ACD Calls Temporarily - Busy Finishing ACD Working - Logging Off Manager-Secretary Setup Planning Soft DSS Keys Setting Up Soft DSS Keys Changing the Soft DSS Display Mode Changing the Soft DSS Extensions Changing the Soft DSS Usage Manager-Secretary Working Using Soft DSS Keys Soft DSS Key Display Making Calls Park Transferring Calls Alerting a Busy Extension Remotely Switching No Calls/Divert On/Off Ringer Controls Changing the Ringer Volume Changing the Ringer Sound Switching the Ringer On/Off Setting a Ringer Step Setting the Ringer Timeout Other Features Personal Alarms Missed Calls Group Hot Desking Phone Settings The Phone Passcode Background Music Displaying Phone Details Locking/Unlocking the Phone Language Controls Voice Manager Voice Manager Functions Listening to Voice Messages Using Any Phone Modifying Your Mailbox Changing Your Temporary Greeting Dial 1 Divert for Incoming Calls Leaving Voice Mail Messages System Manager Phones What are System Manager Phones? Night Service Changing the Time Unlocking a Phone Changing the Date Recording ACA Messages Good Phone Usage General Phone Usage Answering Calls Making Calls Glossary Index Page 49 INDeX 10.0 2030/50/60 User's Guide Index Page 49 38DHB0002UKFN Issue 2 (07/2002) Index