Park Transferring Calls, Alerting a Busy Extension

Page 34 - Manager-Secretary Working

Park Transferring Calls

During calls, full line Soft DSS keys display <-PARKnext to each name. Pressing the -key next a <-PARKoption, transfers and parks your caller against that extension.

To park transfer a call:

1.Note the call's line number on the display.

2.Press the -key on the right of the Soft DSS name. The system transfers the call and parks it at that extension.

3.Press the -key on the left of the Soft DSS name to call that extension and announce the parked caller.

4.If the Soft DSS extension does not answer or want the call, dial the line number to retrieve the parked call.

Alerting a Busy Extension

A solid -symbol next to a Soft DSS key means that extension is busy. In full-line mode, you can send them an alert (only to another display phone). This places you on hold against their extension.

To alert the extension:

1.Press the display key on the right of the name. The display shows details of the extension's current call.

2.If ALERT does not appear, the extension is busy for reasons other than a call, e.g. handset off-hook.

3.Press ALERT. The display shows HOLDING.

4.If INTRUDE appears, you can intrude on the call (see page 14).

Remotely Switching No Calls/Divert On/Off

In full-line mode (see page 32), Soft DSS keys allow you to remotely switch the extension's NO CALLS or DIVERT ALL on/off.

To switch on/off divert all or no calls:

1.Press the -key on the right of the extension name.

2.If ALERT appears the extension is busy. Press the key on the right of the extension name again (press SCROLL if necessary to redisplay the name).

3.Select the option to change; NO CALLS or DIVERT

4.DIVERT does not appear if the extension does not have a Divert All number set).

5.The Soft DSS display shows the new status.

Page 34 - Manager-Secretary Working	INDeX 10.0 2030/50/60 User's Guide
Park Transferring Calls	38DHB0002UKFN Issue 2 (07/2002)

2030, 2060, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.

Avaya 2030, 2050, 2060 manual Park Transferring Calls, Alerting a Busy Extension

Models: 2030 2060 2050