Answering a Callback

Answering Calls – Page 19

Answering a Callback

You can arrange a callback from a busy or ringing extension (see page 13). When the callback takes place, your phone displays the call details, "CALLING" and

CALLBACK. If you do not answer, the callback cancels after a short time (see page 36).

To answer/cancel a call back:

1.To continue the callback, press ANSWER/RELEASE.

2.To cancel the callback, press CALLBACK.

Answering Other Extensions - Call Pickup

You can pickup an incoming call to any other extension regardless of whether or not the other extension is in your group. In addition, your extension can store a pickup group number (see below). If an extension in your pickup group rings then the

PICKUP option appears. You can also pickup calls using DSS (see page 27) or Soft DSS keys (see page 30).

To show and pick up any ringing phone:

1.When you hear another extension ringing, dial it's number and then press

PICKUP.

To pick up external calls in your pickup group:

1.Press PICKUP to show the longest ringing call.

2.Press the -symbol (if shown) opposite the name to switch between details of the caller and called party.

3.To show other ringing phones, press NEXT (if shown).

4.To pick up the call shown, press ANSWER/RELEASE.

5.To cancel the pickup display, press CANCEL.

6.To repeat the list press AGAIN.

To set the phone's pickup group:

1.Press PROGRAM and then SCROLL. Press PICKUP.

2.Enter your passcode (see page 40).

3.The display shows PICKUP GROUP and the current pickup group's number (if set).

4.Press CANCEL and enter a new pickup group number.

5.Press DONE and then PROGRAM to finish.

Automatic Calls - Hotline Operation

Hotline operation allows a phone to automatically dial a number when left off-hook for a set period. Your System Manager or maintainer controls this feature.

Automatic External Call Connection

The System Manager can set a turret to free flow mode. In this mode, the system connects external calls automatically after giving a single tone (but not transferred external calls). After ending a call, the system waits 3 seconds before connecting the next call.

INDeX 10.0 2030/50/60 User's Guide

Answering Calls – Page 19

38DHB0002UKFN Issue 2 (07/2002)

Answering a Callback

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Avaya 2030, 2050, 2060 manual Answering a Callback, Answering Other Extensions Call Pickup, Automatic Calls Hotline Operation
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2030, 2060, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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