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ACD on 2050 Phones?

ACD Working

ACD on 2050 Phones?

Your System Manager can provide 2050 phones with some ACD functions. ACD (Automatic Call Distribution) is a process widely used in telesales, informal Call Centres, departmental Helpdesks, etc. When ACD agents log on from their phone, the system automatically starts to direct appropriate incoming calls to them if they are free.

Starting ACD Working - Logging On

To receive ACD calls you must log on.

To Log On:

1.Press LOG ON.

2.Enter your agent number. (You may be asked to enter your passcode.) If you make a mistake, press CANCEL and re-enter your agent number.

3.Press DONE.

4.If not recognised or already in use, either enter your number again or press

DONE.

5.A solid -symbol above the GROUP keys indicates when you are available to receive ACD calls.

Stopping ACD Calls Temporarily - Busy

To temporarily stop receiving ACD calls:

1.To indicate that you are at your desk but doing other work, press GROUP. The flashing -symbol above the GROUP key indicates 'busy wrap up' to the ACD system. The system can automatically cancel this after a short time.

2.To indicate that you are away from your desk, press NO CALLS. The flashing - symbol above the NO CALLS key indicates 'busy not available' to the ACD system.

3.To indicate you are ready to receive ACD calls again, press the GROUP key. A solid -symbol above the GROUP key indicates 'ready' to the ACD system.

Finishing ACD Working - Logging Off

To Log Off:

1. Press LOG OFF.

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INDeX 10.0 2030/50/60 User's Guide

ACD on 2050 Phones?

38DHB0002UKFN Issue 2 (07/2002)

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Avaya 2030, 2060 manual ACD on 2050 Phones?, Starting ACD Working Logging On, Stopping ACD Calls Temporarily Busy
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2030, 2060, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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