Manuals / Brands / Cell Phone / Cell Phone / Avaya / Cell Phone / Cell Phone

Avaya 2030, 2050, 2060 Transfer, Park & Hold Calls

1 50

Download 50 pages, 1.16 Mb

Page 20 - Transfer, Park & Hold Calls Transferring Calls

Transfer, Park & Hold Calls

Transferring Calls

You can transfer a call to an extension that is ringing or giving busy tone. If the call

waits unanswered for too long, it may recall to your extension.

To transfer a call using hold:

1. Press HOLD to hold your current call.

2. Dial the extension to which you want to transfer the call.

• Announced transfer: Wait to be answered.

If unanswered, press HOLD to retrieve to the first call.

If okay to transfer, press ANSWER/RELEASE.

If not okay to transfer and you clear down first, press SCROLL , CLEAR

and then HOLD to retrieve the first call.

If not okay to transfer and called party clears down first, then press HOLD to

retrieve the first call.

• Unannounced transfer: Press ANSWER/RELEASE immediately (even if

you hear ringing or busy tone).

To transfer a call using dial ahead:

1. Whilst still connected to the other party, either dial the number of the other

extension or press HOLD and use the Directory feature (see page 10).

2. If the display shows FREE, press ANSWER/RELEASE to transfer, otherwise

press CANCEL.

To transfer an external call using park:

1. Press PARK to park the current call. Note the line number of the call and give

this to the person whom you want to unpark the call (e.g. by calling or paging

them).

Holding Calls

Only the extension that holds a call can retrieve it unless they transfer the call. When

you hold a call, your phone shows its details on the right of the display and the caller

hears music (if installed). You can only hold one call.

To hold a call:

1. Press HOLD (Pressing ANSWER/RELEASE now or replacing the handset parks

the call, see page 21).

2. Retrieve the call by pressing HOLD again or make another call (enquiry call) and

then:

3. Press the -symbol (if shown) opposite the name to switch the display between

the current and the held call details.

• To switch between calls, press HOLD.

• To conference, press CONFER (see page 15)

• To transfer the held call, press ANSWER/RELEASE.

Page 20 - Transfer, Park & Hold Calls INDeX 10.0 2030/50/60 User's Guide

Transferring Calls 38DHB0002UKFN Issue 2 (07/2002)

Contents

Main Contents Contents (Cont.) Contents (Cont.) Introduction Using This Guide What Features Can I Use? Further Help Display Phone Features Introduction to Display Phones Using Soft Keys and the SCROLL Key On-Hook Dialling, Speaker & Answer Release Tones & Ringing The Phone Lamp Making Calls Notes on Making Calls Making Internal Calls Making a Page Call Making External Calls Redialling External Numbers Making Calls from the INDeX Directory Speed Dials Using Speed Dials Storing Personal Speed Dials PIN & Account Codes If ENTER ACCOUNT Appears If ENTER PIN Appears Roaming PIN's Busy or Unanswered Options If Busy or Unanswered Arrange a Callback Leave a Message Camp On and Wait Intrude Monitoring a Call Actions During a Call Create a Conference Call Using the Notepad Switching to Handsfree Changing the Call Volume Adding Voluntary Account Codes Software Release Muting Calls Recall Answering Calls Answering Normal Calls Answering a Page Call Answering a Message Alarms - Triple Ring, Music or Recorded Message Answering a Callback Answering Other Extensions - Call Pickup Automatic Calls - Hotline Operation Automatic External Call Connection Transfer, Park & Hold Calls Transferring Calls Holding Calls Parking Calls Dialling Ahead Diverting Calls Using Diverts Divert Types Divert Destinations Personal Number Divert Settings Remote Setting of Personal Number Diverts Setting the Divert Types and Personal Numbers Switching Divert All On/Off Switching No Calls On/Off No Call Override Displaying an Absence Message Forwarding Calls DSS Keys Setting Up a DSS Key Using DSS Keys BLF Status Lamps DSS Key Label DSS Key Label Template Interruptions During a Call Answering a Call Waiting Answering an Alert Single Pips - Intrusion Please Finish Call Message ACD Working ACD on 2050 Phones? Starting ACD Working - Logging On Stopping ACD Calls Temporarily - Busy Finishing ACD Working - Logging Off Manager-Secretary Setup Planning Soft DSS Keys Setting Up Soft DSS Keys Changing the Soft DSS Display Mode Changing the Soft DSS Extensions Changing the Soft DSS Usage Manager-Secretary Working Using Soft DSS Keys Soft DSS Key Display Making Calls Park Transferring Calls Alerting a Busy Extension Remotely Switching No Calls/Divert On/Off Ringer Controls Changing the Ringer Volume Changing the Ringer Sound Switching the Ringer On/Off Setting a Ringer Step Setting the Ringer Timeout Other Features Personal Alarms Missed Calls Group Hot Desking Phone Settings The Phone Passcode Background Music Displaying Phone Details Locking/Unlocking the Phone Language Controls Voice Manager Voice Manager Functions Listening to Voice Messages Using Any Phone Modifying Your Mailbox Changing Your Temporary Greeting Dial 1 Divert for Incoming Calls Leaving Voice Mail Messages System Manager Phones What are System Manager Phones? Night Service Changing the Time Unlocking a Phone Changing the Date Recording ACA Messages Good Phone Usage General Phone Usage Answering Calls Making Calls Glossary Index Page 49 INDeX 10.0 2030/50/60 User's Guide Index Page 49 38DHB0002UKFN Issue 2 (07/2002) Index