Page 20 - Transfer, Park & Hold Calls

Transferring Calls

Transfer, Park & Hold Calls

Transferring Calls

You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension.

To transfer a call using hold:

1.Press HOLD to hold your current call.

2.Dial the extension to which you want to transfer the call.

•Announced transfer: Wait to be answered.

If unanswered, press HOLD to retrieve to the first call. If okay to transfer, press ANSWER/RELEASE.

If not okay to transfer and you clear down first, press SCROLL , CLEAR and then HOLD to retrieve the first call.

If not okay to transfer and called party clears down first, then press HOLD to retrieve the first call.

•Unannounced transfer: Press ANSWER/RELEASE immediately (even if you hear ringing or busy tone).

To transfer a call using dial ahead:

1.Whilst still connected to the other party, either dial the number of the other extension or press HOLD and use the Directory feature (see page 10).

2.If the display shows FREE, press ANSWER/RELEASE to transfer, otherwise press CANCEL.

To transfer an external call using park:

1.Press PARK to park the current call. Note the line number of the call and give this to the person whom you want to unpark the call (e.g. by calling or paging them).

Holding Calls

Only the extension that holds a call can retrieve it unless they transfer the call. When you hold a call, your phone shows its details on the right of the display and the caller hears music (if installed). You can only hold one call.

To hold a call:

1.Press HOLD (Pressing ANSWER/RELEASE now or replacing the handset parks the call, see page 21).

2.Retrieve the call by pressing HOLD again or make another call (enquiry call) and then:

3.Press the -symbol (if shown) opposite the name to switch the display between the current and the held call details.

•To switch between calls, press HOLD.

•To conference, press CONFER (see page 15)

•To transfer the held call, press ANSWER/RELEASE.

Page 20 - Transfer, Park & Hold Calls

INDeX 10.0 2030/50/60 User's Guide

Transferring Calls

38DHB0002UKFN Issue 2 (07/2002)

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Avaya 2060, 2050, 2030 manual Transfer, Park & Hold Calls, Transferring Calls, Holding Calls
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2030, 2060, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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