Avaya 2030, 2050, 2060 Making Calls

Page 8 - Making Calls Notes on Making Calls

Making Calls

Notes on Making Calls

When making calls, the display shows details about call progress. It also shows

messages if you cannot make the call.

• Call barring:

The system can bar you from dialling particular numbers or types of number (e.g.

national, international). Typically call barring increases when a phone goes into

night service (when it displays a symbol). It also changes according to time,

date and day of the week. As the call barring settings vary for each site, this

guide cannot fully detail their effect.

Making Internal Calls

During the call, the display shows the call progress. You can also make calls using

the INDeX Directory feature (see page 10) or DSS keys (see pages 27 & 30 ).

To dial an internal call:

1. Dial the extension number. A triple-tone means that extension is diverting calls to

an external number.

2. If unanswered, your phone provides options to wait or notify the extension (see

page 13). If your system has a Voice Manager attached, you can record a voice

message instead (see page 44). The Voice Manager may also instruct you to dial

another number to be automatically transferred to the Operator or another

extension.

3. If answered, use the handset or work handsfree.

• If your phone displays a •RINGER option then the called extension is set to

automatically connect internal calls.

Press •RINGER to send a reminder ring if no one has answered the call.

Making a Page Call

You can page any INDeX phone or group. They hear the call without doing anything

though you cannot hear them. They can also turn the page into a normal call (see

page 18). If the phone paged is diverting calls, the page also diverts (except group

pages).

To page an extension or group:

1. Press PAGE. Your phone displays PAGING.

2. Pickup the handset or talk handsfree.

3. Dial the number or press a DSS key (see page 27).

4. If busy or unavailable, the display shows options to wait or leave a message (see

page 13).

5. Speak and then press ANSWER/RELEASE.

Page 8 - Making Calls INDeX 10.0 2030/50/60 User's Guide

Notes on Making Calls 38DHB0002UKFN Issue 2 (07/2002)

Contents

Main Contents Contents (Cont.) Contents (Cont.) Introduction Using This Guide What Features Can I Use? Further Help Display Phone Features Introduction to Display Phones Using Soft Keys and the SCROLL Key On-Hook Dialling, Speaker & Answer Release Tones & Ringing The Phone Lamp Making Calls Notes on Making Calls Making Internal Calls Making a Page Call Making External Calls Redialling External Numbers Making Calls from the INDeX Directory Speed Dials Using Speed Dials Storing Personal Speed Dials PIN & Account Codes If ENTER ACCOUNT Appears If ENTER PIN Appears Roaming PIN's Busy or Unanswered Options If Busy or Unanswered Arrange a Callback Leave a Message Camp On and Wait Intrude Monitoring a Call Actions During a Call Create a Conference Call Using the Notepad Switching to Handsfree Changing the Call Volume Adding Voluntary Account Codes Software Release Muting Calls Recall Answering Calls Answering Normal Calls Answering a Page Call Answering a Message Alarms - Triple Ring, Music or Recorded Message Answering a Callback Answering Other Extensions - Call Pickup Automatic Calls - Hotline Operation Automatic External Call Connection Transfer, Park & Hold Calls Transferring Calls Holding Calls Parking Calls Dialling Ahead Diverting Calls Using Diverts Divert Types Divert Destinations Personal Number Divert Settings Remote Setting of Personal Number Diverts Setting the Divert Types and Personal Numbers Switching Divert All On/Off Switching No Calls On/Off No Call Override Displaying an Absence Message Forwarding Calls DSS Keys Setting Up a DSS Key Using DSS Keys BLF Status Lamps DSS Key Label DSS Key Label Template Interruptions During a Call Answering a Call Waiting Answering an Alert Single Pips - Intrusion Please Finish Call Message ACD Working ACD on 2050 Phones? Starting ACD Working - Logging On Stopping ACD Calls Temporarily - Busy Finishing ACD Working - Logging Off Manager-Secretary Setup Planning Soft DSS Keys Setting Up Soft DSS Keys Changing the Soft DSS Display Mode Changing the Soft DSS Extensions Changing the Soft DSS Usage Manager-Secretary Working Using Soft DSS Keys Soft DSS Key Display Making Calls Park Transferring Calls Alerting a Busy Extension Remotely Switching No Calls/Divert On/Off Ringer Controls Changing the Ringer Volume Changing the Ringer Sound Switching the Ringer On/Off Setting a Ringer Step Setting the Ringer Timeout Other Features Personal Alarms Missed Calls Group Hot Desking Phone Settings The Phone Passcode Background Music Displaying Phone Details Locking/Unlocking the Phone Language Controls Voice Manager Voice Manager Functions Listening to Voice Messages Using Any Phone Modifying Your Mailbox Changing Your Temporary Greeting Dial 1 Divert for Incoming Calls Leaving Voice Mail Messages System Manager Phones What are System Manager Phones? Night Service Changing the Time Unlocking a Phone Changing the Date Recording ACA Messages Good Phone Usage General Phone Usage Answering Calls Making Calls Glossary Index Page 49 INDeX 10.0 2030/50/60 User's Guide Index Page 49 38DHB0002UKFN Issue 2 (07/2002) Index