16 Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide May 2007
Transferring Calls
Tip:
Tip: You can transfer all incoming calls to another telephone automatically by defining
call-forwarding rules. For more information, see Call Forwarding on page 19.

To transfer a call and speak to the receiving party

1. With the calling party on the line, press the TRANSFER ( ) button.
2. When you hear the dial tone, dial the number, or select the FrDir softkey and select the
number from a directory.
3. After the dialed party answers your call, announce the caller.
4. When you are ready to transfer the call, press the TRANSFER ( ) button.
5. Select the Ok softkey.

To transfer a call without speaking to the receiving party

1. With the calling party on the line, press the TRANSFER ( ) button.
2. When you hear the dial tone, dial the number, or select the FrDir softkey and select the
number from a directory.
3. When you hear the telephone at the far end begin to ring, hang up.
Parking and Retrieving Calls
The Call Park-Retrieve feature lets you “park” a call that can be retrieved from any Quick Edition
IP telephone in the one-X Quick Edition network.
For example, a store clerk can answer a call, “park” the call, and page another department to
take the call. A clerk in a different area of the store can retrieve the call and talk to the party. The
second clerk can also “park” the call which can be retrieved at different telephone.
The caller hears music on hold if available, or an “on hold” tone. If the call is not retrieved within
one minute, an alert tone is played every 30 seconds on the one-X Quick Edition telephone that
was used to park the call.

To park a call

The display shows a Park softkey when an active call can be parked. A one-X Quick Edition
network can support up to 20 parked calls. You cannot park a call that is in a conference.
1. While the call is active, select the Park softkey. Make a note of the displayed identifier;
dialing the identifier from another phone will retrieve the call.