Call Handling

●Press 2 on the dialpad and select the Line/Feature () button beside the number to which calls will be redirected (or select the MyDir softkey to choose a number from your Personal directory).

●Press 3 on the dialpad, enter the number, and then select the Next softkey to redirect calls to your specified number.

6.Press the Save softkey.

7.Select the Exit softkey to display the previous menu, or press the PHONE/EXIT () button.

Zero-Redirect

The zero-redirect feature permits a caller to redirect an unanswered call to the number you specify while the caller is listening to your personalized greeting.

Callers will not know that they can use the feature unless you mention the feature in your personalized greeting (see Recording and Managing Personalized Voicemail Greetings on page 28). To redirect a call successfully, callers must dial 0 during your personalized greeting. After you specify a redirection number, the zero redirect feature is enabled automatically.

Tip:

In your personalized greeting, be sure to tell the caller to dial 0 immediately, before the greeting ends.

To specify a redirect number

1.Access the User Options menu (see Displaying the User Options Menu on page 7).

2.Select Voicemail from the User Options menu.

3.Select Zero Redirect from the Voicemail Options menu.

4.Select the Chg softkey.

5.Enter the number to which the call will be redirected. You can enter an extension number or an external telephone number. If the call will be redirected to a PSTN number or a SIP network number, include the prefix.

6.Select the Done softkey.

7.Select the Exit softkey to display the previous menu, or press the PHONE/EXIT () button.

To enable or disable zero redirect

1.Access the User Options menu (see Displaying the User Options Menu on page 7).

2.Select Voicemail on the User Options menu.

3.Select Zero Redirect on the Voicemail Options menu.

Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide

May 2007 21

Page 20 Page 22
Page 21
Image 21
Avaya 3.1.0 manual Zero-Redirect, To specify a redirect number, To enable or disable zero redirect
Page 20 Page 22

3.1.0 specifications

Avaya 3.1.0 is a sophisticated telecommunications platform designed to enhance business communication and collaboration through advanced features and technologies. This version builds on the legacy of previous iterations, incorporating cutting-edge capabilities that address the evolving needs of modern enterprises.

One of the standout features of Avaya 3.1.0 is its robust unified communications (UC) functionality. This integration allows users to connect via voice, video, messaging, and conferencing through a single platform, promoting seamless interaction among employees and stakeholders. By unifying various communication tools, Avaya improves productivity and ensures that teams remain connected, regardless of their physical location.

Another key characteristic of Avaya 3.1.0 is its support for cloud-based services. Organizations can take advantage of hybrid deployments, combining on-premises infrastructure with cloud capabilities. This flexibility enhances scalability, allowing businesses to adjust their communication solutions as they grow or adapt to changing market demands. The cloud integration also simplifies maintenance and updates, enabling organizations to stay current with the latest features without extensive downtime.

Avaya 3.1.0 introduces advanced analytics and reporting tools. These features provide users with valuable insights into communication patterns and performance metrics. By leveraging data analytics, businesses can identify trends, optimize resource allocation, and improve customer service. The ability to analyze interactions helps organizations to enhance the overall user experience and refine their communication strategies.

The platform also emphasizes security, incorporating several layers of protection to safeguard communications. End-to-end encryption, secure authentication protocols, and frequent security updates are crucial components that ensure data integrity and confidentiality. This focus on security is particularly vital in industries where sensitive information is exchanged.

One of the technological cornerstones of Avaya 3.1.0 is its compatibility with various devices, including smartphones, tablets, laptops, and traditional desk phones. This device-agnostic approach ensures that users can access the platform regardless of their hardware, promoting greater flexibility in communication.

Lastly, Avaya 3.1.0 is built with user-friendliness in mind. The intuitive interface simplifies navigation, enabling users to quickly access features and tools. This ease of use facilitates quick adoption among employees, reducing the learning curve associated with new technology.

In conclusion, Avaya 3.1.0 stands out as a versatile telecommunications solution, offering unified communications, cloud integration, advanced analytics, robust security, device compatibility, and user-friendly design. These features make it a powerful choice for organizations seeking to enhance their communication and collaboration capabilities in today’s fast-paced business environment.
Top Page Image Contents