Avaya 3.1.0 Call Handling

Call Handling

Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide May 2007 15

Call Handling

Putting a Call on Hold

You can put a call on hold to temporarily remove yourself from the call. While the active call is

on hold, you can make outgoing calls or answer incoming calls.

To put a single call on hold

●Press the HOLD ( ) button. You can replace the handset without losing the call.

To retrieve a held call

●To take the call off hold, perform one of the following actions:

●Pick up the handset and press the HOLD ( ) button.

●For hands-free operation, press the Line/Feature ( ) button associated with the held

line or press the HOLD ( ) button.

●If you are using a headset, press the HOLD ( ) button.

There may be a slight delay before the call becomes active again.

To put an active call on hold while you place a new call

You can hold an active call while you place a call to another party.

1. Press the HOLD ( ) button.

2. Press a Line/Feature ( ) button. Place and conclude the new call.

3. Retrieve the held call.

To put an active call on hold while you answer a second call

If someone calls you while you are engaged in a call, you will be alerted to the call by the

Message Waiting indicator, which begins to flash. In addition, a ringing ( ) icon will appear in

the display beside one of the Line/Feature ( ) buttons. You can put the active call on hold while

you answer the incoming call.

1. When information about an incoming call appears in the display, select the Line/Feature

( ) button that corresponds to the incoming call.

The active call is automatically put on hold. The display shows an associated HELD

softkey on the right side of the display.

2. Conduct and conclude the new call.

3. To retrieve the held call, select the HELD softkey that corresponds to the held line.

Contents

Main Page Contents Page Customizing Your Quick Edition IP Telephone Introducing Your Telephone Accessing Telephone Applications and Options Programmable Softkeys To program a softkey To disable a softkey To reset softkeys to factory defaults Displaying the User Options Menu Accessing user options when password protection is enabled Accessing user options when password protection is disabled Setting Password Options To change your password To set a new password when the old one expires To enable or disable password protection Account lockout after failed login attempts Viewing and Modifying User Preferences Adjusting the Volume Muting the Active Microphone To activate and deactivate muting while on a call Viewing and Changing the User Language Choosing a Personalized Ringer Tone To select a ringer tone Setting the Call Waiting Tone To set the call waiting tone Setting the Contrast Level of the Display Making and Answering Calls Making Calls 12 To make calls manually To make a call using a speed dial To make a call from the list of call logs To make calls using the corporate or personal directory Receiving Calls 14 To answer an incoming call To answer or ignore a second incoming call To ignore an incoming call Call Handling Putting a Call on Hold To put a single call on hold To retrieve a held call To put an active call on hold while you place a new call Transferring Calls To transfer a call and speak to the receiving party To transfer a call without speaking to the receiving party Parking and Retrieving Calls To park a call To retrieve a parked call from the telephone that was used to park the call To retrieve a parked call from any other telephone 18 Conference Calls To create a conference call between three parties To drop a single party from the conference call To place one of the participants on hold To place all participants on hold Call Forwarding To forward all calls to voicemail To forward unanswered calls to voicemail To forward calls to a directory number 20 To forward calls to an external number To disable call forwarding To change the number of rings before forwarding Zero-Redirect To specify a redirect number To enable or disable zero redirect 22 Using Call Logs To view call log entries To edit a Call Log number before you dial the number To delete a single entry To clear lists, all call logs, and/or reset the counter Using Voice Mail User Keypad Shortcuts Caller Keypad Shortcuts Retrieving Voicemail Messages To play a voicemail message To monitor incoming voicemail messages To listen to a voicemail message while the message is being recorded To access your voicemail using any telephone 28 Recording and Managing Personalized Voicemail Greetings To record your name To record a personalized greeting To delete a personalized greeting 30 Using Directories Corporate and Personal Directories To view corporate and personal directory entries To change your name in the Corporate directory Adding an Entry to Your Personal Directory To add an entry manually To copy an entry from the corporate directory 32 To copy an entry from the call log To copy an entry from a voicemail record To edit an entry in your personal directory To delete an entry from your personal directory Status 34 To add a user to or remove a user from your home screen monitoring list To view the status information for a monitored user To dial a monitored user To configure your own status information Do Not Disturb To enable or disable DND 36 Paging To broadcast an announcement to a paging zone Speed Dial To view your speed dial list To add a speed dial entry manually To copy an entry from the corporate directory To copy an entry from the call log 38 To copy an entry from a voicemail record To edit a speed dial entry To delete a speed dial entry Registration Information for Optional Features To view registration information for special features using a telephone Email Forwarding of Voicemail To configure forwarding of email to voicemail Playing an Audio File Attachment Teleworker Application To view optional features registration information using a telephone Web-based System Administration Page Appendix A: Options Menus Telephone Options Table4: Telephone Options - Main Menu Table5: Telephone Options - Telephone User Option Menu Appendix A: Options Menus Table6: Telephone Options - Web Interface Menu System Options Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide May 2007 45 System Options Table7: System Options - Telephone Menu Appendix A: Options Menus Table8: System Options - Web Interface Menu 3.1 System Options Table8: System Options - Web Interface Menu (continued) 3.1 Avaya one-X Quick Edition Release 3.1.0 Telephone User Guide May 2007 47 Page Index A B C D N O P R S T U V W Z