Troubleshooting
Switch Link "Talking" But Not In Service (Authentication Failed for ADJLK Connection)
The "Talking" state of the link connection does not necessarily mean that the link is in service and can accept requests.
1.To verify that the link is in service, on the DEFINITY G3PD Administrator utility’s Link Status screen, the "Switch Version" field should have the correct version of the switch. See the ‘‘Link Status Command’’ section in Chapter 3.
2.You can also use the DEFINITY G3PD Administrator utility’s Test command; the "More Info" field should indicate if the heartbeat with the switch was successful. See the ‘‘Test Command’’ section in Chapter 3.
3.You can also try recycling the station; busy out and release the BRI port associated with the link.
4.If the problem persists, contact Services.
Clients Cannot See Advertised PBX Driver (G3PD Not Visible to DEFINITY G3PD Administrator Utility)
1.From the TSM32, choose the "Driver DLL Information" option to verify that the driver is loaded. If it is not in the list or not loaded, try to load it. If this fails, refer to the problem description ‘‘G3PD Not Starting’’.
2.Verify that TCP/IP is running on the client. To verify network connectivity and ensure that you can communicate with the Tserver, use the ping command to ping the Tserver from the client.
3.If you are migrating to Telephony Services for Windows NT from Telephony Services for NetWare, check that you have the correct version of software for the client libraries. Only the client libraries provided on the Telephony Services for Windows
4.Check that the TSLIB.INI includes the IP address of the Tserver; refer to Avaya Computer Telephony Installation Guide.
If your TSLIB.INI file contains host names rather than IP addresses, verify that host name resolution is operational from the client. (Use the command ping <hostname> to verify.)
5.If the driver is loaded, run the TSM32 and choose the "Tlink Information" option to verify that the driver is registered with the Tserver. If the Tlink name is not in the list or it is not registered, view the Tserver error log for more information. If the problem still exists, check a different client to see if the problem is with the G3PD or Tserver, or with the client itself.
Issue 1 — December 2002
DEFNETM.PDF — Avaya CT 1.2 |
