Installing and Configuring the Avaya S8500 Media Server February 2007 97
This section provides some simple strategies to help you troubleshoot an installation of a media
server. This section includes:
●Troubleshooting the installation of the media server hardwareon page 97
●Troubleshooting the configuration of the media server hardwareon page 98
●Troubleshooting the installation of the license file and the Avaya authentication fileon
page 100
Troubleshooting the installation of the media server
hardware
.
Problem Possible solution
No power to the
UPS ●Ensure that the UPS is plugged into the outlet.
●Ensure that the outlet has power.
●For other solutions, see the user guide for the UPS.
No power to the
Ethernet switch ●Ensure that the Ethernet switch is plugged into the UPS or the outlet.
●Ensure that the UPS or outlet has power.
●For other solutions, see the user guide for the Ethernet switch.
No power to the
media server ●Ensure that the media server is plugged into the UPS.
●Ensure that the UPS has power.
●Push the power button on the front of the media server.
The IPSI LEDs
flash ●Ensure that the IPSI is in the correct slot. Use slot 1 for the G650
Media Gateway, slot 2 for the G600 Media Gateway, and the
Tone-Clock slot for all others.
●Ping the IPSI from server.
●Ping the server from the IPSI.