Appendix B Installation troubleshooting | Avaya S8500 specification

Appendix B: Installation troubleshooting

This section provides some simple strategies to help you troubleshoot an installation of a media server. This section includes:

●Troubleshooting the installation of the media server hardware on page 97

●Troubleshooting the configuration of the media server hardware on page 98

●Troubleshooting the installation of the license file and the Avaya authentication file on page 100

Troubleshooting the installation of the media server hardware

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Problem	Possible solution

No power to the	●	Ensure that the UPS is plugged into the outlet.
UPS	●	Ensure that the outlet has power.
	●	Ensure that the outlet has power.
	● For other solutions, see the user guide for the UPS.

No power to the	●	Ensure that the Ethernet switch is plugged into the UPS or the outlet.
Ethernet switch	●	Ensure that the UPS or outlet has power.
	●	Ensure that the UPS or outlet has power.
	● For other solutions, see the user guide for the Ethernet switch.

No power to the	●	Ensure that the media server is plugged into the UPS.
media server	●	Ensure that the UPS has power.
	●	Ensure that the UPS has power.
	● Push the power button on the front of the media server.

The IPSI LEDs	●	Ensure that the IPSI is in the correct slot. Use slot 1 for the G650
flash		Media Gateway, slot 2 for the G600 Media Gateway, and the
		Tone-Clock slot for all others.
	● Ping the IPSI from server.
	● Ping the server from the IPSI.

Installing and Configuring the Avaya S8500 Media Server

February 2007 97

Image 97

Avaya S8500 manual Appendix B Installation troubleshooting, Problem Possible solution

Contents

Release Installing and Configuring the Avaya S8500 Media Server Avaya Inc All Rights Reserved Introduction Media server configuration Install an S8500 Media Server as an LSP Index 101 Audience Introduction How to use Avaya installation documents Preinstallation tasks to complete at the customer site Pre-installation requirementsVerifying that all the required equipment is on site S8500 hardware Ensuring that the preinstallation tasks are complete S8500C front panel S8500B front panel UPS Equipment specifications CD-ROM/DVD-ROM IDE S8500 Media Server specifications Feature S8500B S8500C Acoustical About Samp functionality About the Server Availability Management ProcessorAbout Samp connections Samp connections for S8500B Samp connections for S8500C About Samp software S8500 port connections About media server port connections S8500C Media Server connectivity guide Modem connectivity on the S8500 Media Server About modem connections About Processor Ethernet About media gatewaysModem options About Processor Ethernet About S8500 LSP mode About SSH S8500 LSP license file TN8412AP Sipi Configuring the Snmp modules in the UPS Snmp Configuration Prerequisites for configuring the Snmp module Default IP addresses for the UPS Security Alert Administering the Snmp module Setting selected traps alarming Preparing to configure the Ethernet switch Default IP addresses for the Ethernet switch Configuring the Ethernet switch Page Page Clearing the ARP cache on the laptop Communication Manager installation Accessing the media server Applying power to the media serverConfiguring Telnet for Windows 2000 and Windows XP Installing Avaya Communication Manager Communication Manager installation Media server configuration Creating a super-user login Opening the Maintenance Web InterfaceUnder Security, select Administrator Accounts Type susers in the login group field About the Avaya Installation Wizard Installing Samp firmware Running the Avaya Installation WizardType sampcmd samp-update status and press Enter Verifying the RMB IP information Click Execute Ping Configuring the modem Select Configure individual services and click Continue Enabling firewall settingsSelect Change Modem Setting and click Continue Enabling network time servers Enabling network time servers Checking LED activity on the dual NIC Configuring the NIC Configuring the NIC Click Continue Disconnecting from the media server Inputting initial system translations IP interface translations Cabinet Cabinet Description Adding media gateways Enabling the Ipsi Set the Ipsi Control of Port Networks field to enabled Adding the Ipsi to the system Setting the alarm activation levelSaving translations Type add ipserver-interface PNnumber and press Enter Connecting to the IPSIs IP interface configuration Programming the Ipsi for static addressing Ipsi address configuration Connecting the laptop directly to the Ipsi Type show control interface and press Enter Setting the Vlan and diffserv parameters Ipsi LED display for static address CLK Programming the Ipsi for Dhcp addressing IP interface configuration CLK Verifying connectivity to the media server Upgrading the Ipsi firmware version if necessary Verifying that the IPSIs are translatedEnabling control of the IPSIs Verifying the license status Configuring the media server as an LSP Install an S8500 Media Server as an LSP Select Set Identities Select the Configure Individual ServicesSelect This is a local survivable processor LSP Enabling license server capability on a media gateway Administering the primary controller Type stop -caf Type start -caf Installing and verifying the license on the new LSP Click Advanced Setting Resetting the S8500 LSPOpening the TCP ports on the S8500 LSP Verifying that the primary controller identifies the new LSP Readministering media gateways to point to the LSP Verifying translations Postinstallation administrationList station List trunk-group List hunt-group Type change daylight-savings-rules and press Enter Setting rules for daylight savings time Type change locations and press Enter Setting locations if necessary Verifying the date and the time Clearing and resolving alarms Enabling and disabling the Ethernet switch ports Click Submit Changes Backing up files to the compact flash media Enabling alarms to Inads by way of a modem Before leaving the site Enabling alarms to Inads by way of the Snmp module Testing the Ipsi circuit pack Installation verificationTesting the license file S8500 LEDs Description S8500 front-panel LEDs Rear view of S8500B Media Server Additional media server LED information LAG Avaya C360 Ethernet switch LEDs UPS LEDs LEDs on the Powerware 9125 UPS TN2312BP Ipsi LEDs TN2312BP Ipsi circuit pack faceplate Ipsi LED display for a static IP address Connectivity status Accessing the command line interface of the server with Appendix a Media server access Backspace key area, select Control-H Connecting to the media server directly Cadlsrv3 KLC Connecting to the media server remotely over a modem Connecting to the media server remotely over the network Click Launch Maintenance Web Interface Accessing the Maintenance Web Interface Logins for Avaya technicians and BusinessPartners Using the SAT command line promptType of connection Procedure Select Internet Protocol TCP/IP Configuring the network for Windows 2000 and XPSubnet mask Click on LAN settings, then Advanced Setting the browser options for Internet ExplorerPage Problem Possible solution Appendix B Installation troubleshooting Ping 192.11.13.6 and press Enter Press Enter Dhcp Problem Possible solution Directly Remotely over modem Remotely over network Index Ipsi Enabling Setting version