Installing and Configuring the Avaya S8500 Media Server February 2007 97
Appendix B: Installation troubleshooting
This section provides some simple strategies to help you troubleshoot an installation of a media
server. This section includes:
Troubleshooting the installation of the media server hardwareon page 97
Troubleshooting the configuration of the media server hardwareon page 98
Troubleshooting the installation of the license file and the Avaya authentication fileon
page 100

Troubleshooting the installation of the media server

hardware

.
Problem Possible solution
No power to the
UPS Ensure that the UPS is plugged into the outlet.
Ensure that the outlet has power.
For other solutions, see the user guide for the UPS.
No power to the
Ethernet switch Ensure that the Ethernet switch is plugged into the UPS or the outlet.
Ensure that the UPS or outlet has power.
For other solutions, see the user guide for the Ethernet switch.
No power to the
media server Ensure that the media server is plugged into the UPS.
Ensure that the UPS has power.
Push the power button on the front of the media server.
The IPSI LEDs
flash Ensure that the IPSI is in the correct slot. Use slot 1 for the G650
Media Gateway, slot 2 for the G600 Media Gateway, and the
Tone-Clock slot for all others.
Ping the IPSI from server.
Ping the server from the IPSI.