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Avaya S8500 manual Ping 192.11.13.6 and press Enter

Models: S8500

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Appendix B: Installation troubleshooting

Troubleshooting the configuration of the media server hardware

Troubleshooting the configuration of the media server hardware

	Problem	Possible solution

	Cannot log in to the	●	Ensure that the SNMP subagent is installed in the UPS.
	UPS subagent	●	Ensure that you are connected to the correct Ethernet port.
		●	Ensure that you are connected to the correct Ethernet port.
		● Ensure that you have the correct login ID and password. For
			more information, see the user guide for the SNMP subagent.
		● Ensure that the network card on the laptop computer is
			configured correctly.

	Cannot log in to the	●	Ensure that you are connected to the correct Ethernet port. (On
	Ethernet switch		the Ethernet switch, the correct port is labeled Console)
		● Ensure that you have the correct login ID and password. See the
			user guide for the Ethernet switch.
		● Ensure that the network card on the Services laptop computer is
			configured correctly.

	Cannot log in to the	●	Check the link LED. If the LED is off, a cable or hardware
	media server		problem exists.
		● Ensure that you are connected to the Services Ethernet port.
		●	Ensure that you are using a cross-over cable between the
			Services laptop computer and the server.
		● Ensure that the ARP cache is cleared on the Services laptop
			computer. In an MS-DOS window, type arp -d 192.11.13.6
			and press Enter.
		● Ensure that you have connectivity. In an MS-DOS window, type
			ping 192.11.13.6 and press Enter.
		● Ensure that the NIC on the Services laptop computer is
			configured correctly.

	Cannot access the	●	Ensure that you are plugged into the Services port.
	Avaya Installation	●	Ensure that you are using the correct IP address, 192.11.13.6
	Wizard	●
	Wizard	●	Ensure that you are using the correct login and password.
		●	Ensure that you are using the correct login and password.
		● Ensure that the NIC on the laptop is configured correctly.

	Cannot use SAT	●	Ensure that you are using the correct IP address, 192.11.13.6
	commands		and port 5023
		● Ensure that you are using the correct login and password.

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98 Installing and Configuring the Avaya S8500 Media Server

February 2007

Image 98

Avaya S8500 manual Ping 192.11.13.6 and press Enter

Contents

Installing and Configuring the Avaya S8500 Media Server ReleaseAvaya Inc All Rights Reserved Introduction Media server configuration Install an S8500 Media Server as an LSP Index 101 Introduction AudienceHow to use Avaya installation documents Verifying that all the required equipment is on site Pre-installation requirementsPreinstallation tasks to complete at the customer site Ensuring that the preinstallation tasks are complete S8500 hardwareS8500C front panel S8500B front panel Equipment specifications UPSS8500 Media Server specifications Feature S8500B S8500C CD-ROM/DVD-ROM IDEAcoustical About Samp connections About the Server Availability Management ProcessorAbout Samp functionality Samp connections for S8500B About Samp software Samp connections for S8500CAbout media server port connections S8500 port connectionsS8500C Media Server connectivity guide About modem connections Modem connectivity on the S8500 Media ServerModem options About media gatewaysAbout Processor Ethernet About Processor Ethernet About S8500 LSP mode S8500 LSP license file About SSHTN8412AP Sipi Snmp Configuration Configuring the Snmp modules in the UPSDefault IP addresses for the UPS Prerequisites for configuring the Snmp moduleAdministering the Snmp module Security AlertSetting selected traps alarming Default IP addresses for the Ethernet switch Preparing to configure the Ethernet switchConfiguring the Ethernet switch Page Page Communication Manager installation Clearing the ARP cache on the laptopConfiguring Telnet for Windows 2000 and Windows XP Applying power to the media serverAccessing the media server Installing Avaya Communication Manager Communication Manager installation Media server configuration Under Security, select Administrator Accounts Opening the Maintenance Web InterfaceCreating a super-user login Type susers in the login group fieldAbout the Avaya Installation Wizard Type sampcmd samp-update status and press Enter Running the Avaya Installation WizardInstalling Samp firmware Verifying the RMB IP informationConfiguring the modem Click Execute PingSelect Change Modem Setting and click Continue Enabling firewall settingsSelect Configure individual services and click Continue Enabling network time serversEnabling network time servers Configuring the NIC Checking LED activity on the dual NICConfiguring the NIC Disconnecting from the media server Click ContinueIP interface translations Inputting initial system translationsAdding media gateways Cabinet Cabinet DescriptionSet the Ipsi Control of Port Networks field to enabled Enabling the IpsiSaving translations Setting the alarm activation levelAdding the Ipsi to the system Type add ipserver-interface PNnumber and press EnterIP interface configuration Connecting to the IPSIsIpsi address configuration Programming the Ipsi for static addressingConnecting the laptop directly to the Ipsi Type show control interface and press Enter Setting the Vlan and diffserv parameters Ipsi LED display for static address Programming the Ipsi for Dhcp addressing CLKIP interface configuration Verifying connectivity to the media server CLKEnabling control of the IPSIs Verifying that the IPSIs are translatedUpgrading the Ipsi firmware version if necessary Verifying the license statusInstall an S8500 Media Server as an LSP Configuring the media server as an LSPSelect This is a local survivable processor LSP Select the Configure Individual ServicesSelect Set Identities Administering the primary controller Enabling license server capability on a media gatewayInstalling and verifying the license on the new LSP Type stop -caf Type start -cafOpening the TCP ports on the S8500 LSP Resetting the S8500 LSPClick Advanced Setting Readministering media gateways to point to the LSP Verifying that the primary controller identifies the new LSPList station List trunk-group List hunt-group Postinstallation administrationVerifying translations Setting rules for daylight savings time Type change daylight-savings-rules and press EnterSetting locations if necessary Type change locations and press EnterClearing and resolving alarms Verifying the date and the timeEnabling and disabling the Ethernet switch ports Click Submit Changes Enabling alarms to Inads by way of a modem Backing up files to the compact flash mediaEnabling alarms to Inads by way of the Snmp module Before leaving the siteTesting the license file Installation verificationTesting the Ipsi circuit pack S8500 LEDs S8500 front-panel LEDs DescriptionAdditional media server LED information Rear view of S8500B Media ServerAvaya C360 Ethernet switch LEDs LAGLEDs on the Powerware 9125 UPS UPS LEDsTN2312BP Ipsi LEDs TN2312BP Ipsi circuit pack faceplate Ipsi LED display for a static IP address Connectivity status Appendix a Media server access Accessing the command line interface of the server withBackspace key area, select Control-H Connecting to the media server directly Cadlsrv3 KLC Connecting to the media server remotely over the network Connecting to the media server remotely over a modemAccessing the Maintenance Web Interface Click Launch Maintenance Web InterfaceType of connection Procedure Using the SAT command line promptLogins for Avaya technicians and BusinessPartners Subnet mask Configuring the network for Windows 2000 and XPSelect Internet Protocol TCP/IP Setting the browser options for Internet Explorer Click on LAN settings, then AdvancedPage Appendix B Installation troubleshooting Problem Possible solutionPing 192.11.13.6 and press Enter Dhcp Press EnterProblem Possible solution Index Directly Remotely over modem Remotely over networkIpsi Enabling Setting version