Ping 192.11.13.6 and press Enter | Avaya S8500 specs

Appendix B: Installation troubleshooting

Troubleshooting the configuration of the media server hardware

Troubleshooting the configuration of the media server hardware

	Problem	Possible solution

	Cannot log in to the	●	Ensure that the SNMP subagent is installed in the UPS.
	UPS subagent	●	Ensure that you are connected to the correct Ethernet port.
		●	Ensure that you are connected to the correct Ethernet port.
		● Ensure that you have the correct login ID and password. For
			more information, see the user guide for the SNMP subagent.
		● Ensure that the network card on the laptop computer is
			configured correctly.

	Cannot log in to the	●	Ensure that you are connected to the correct Ethernet port. (On
	Ethernet switch		the Ethernet switch, the correct port is labeled Console)
		● Ensure that you have the correct login ID and password. See the
			user guide for the Ethernet switch.
		● Ensure that the network card on the Services laptop computer is
			configured correctly.

	Cannot log in to the	●	Check the link LED. If the LED is off, a cable or hardware
	media server		problem exists.
		● Ensure that you are connected to the Services Ethernet port.
		●	Ensure that you are using a cross-over cable between the
			Services laptop computer and the server.
		● Ensure that the ARP cache is cleared on the Services laptop
			computer. In an MS-DOS window, type arp -d 192.11.13.6
			and press Enter.
		● Ensure that you have connectivity. In an MS-DOS window, type
			ping 192.11.13.6 and press Enter.
		● Ensure that the NIC on the Services laptop computer is
			configured correctly.

	Cannot access the	●	Ensure that you are plugged into the Services port.
	Avaya Installation	●	Ensure that you are using the correct IP address, 192.11.13.6
	Wizard	●
	Wizard	●	Ensure that you are using the correct login and password.
		●	Ensure that you are using the correct login and password.
		● Ensure that the NIC on the laptop is configured correctly.

	Cannot use SAT	●	Ensure that you are using the correct IP address, 192.11.13.6
	commands		and port 5023
		● Ensure that you are using the correct login and password.

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98 Installing and Configuring the Avaya S8500 Media Server

February 2007

Image 98

Avaya S8500 manual Ping 192.11.13.6 and press Enter

Contents

Installing and Configuring the Avaya S8500 Media Server Release Avaya Inc All Rights Reserved Introduction Media server configuration Install an S8500 Media Server as an LSP Index 101 Introduction Audience How to use Avaya installation documents Verifying that all the required equipment is on site Pre-installation requirementsPreinstallation tasks to complete at the customer site Ensuring that the preinstallation tasks are complete S8500 hardware S8500C front panel S8500B front panel Equipment specifications UPS S8500 Media Server specifications Feature S8500B S8500C CD-ROM/DVD-ROM IDE Acoustical About Samp connections About the Server Availability Management ProcessorAbout Samp functionality Samp connections for S8500B About Samp software Samp connections for S8500C About media server port connections S8500 port connections S8500C Media Server connectivity guide About modem connections Modem connectivity on the S8500 Media Server Modem options About media gatewaysAbout Processor Ethernet About Processor Ethernet About S8500 LSP mode S8500 LSP license file About SSH TN8412AP Sipi Snmp Configuration Configuring the Snmp modules in the UPS Default IP addresses for the UPS Prerequisites for configuring the Snmp module Administering the Snmp module Security Alert Setting selected traps alarming Default IP addresses for the Ethernet switch Preparing to configure the Ethernet switch Configuring the Ethernet switch Page Page Communication Manager installation Clearing the ARP cache on the laptop Configuring Telnet for Windows 2000 and Windows XP Applying power to the media serverAccessing the media server Installing Avaya Communication Manager Communication Manager installation Media server configuration Under Security, select Administrator Accounts Opening the Maintenance Web InterfaceCreating a super-user login Type susers in the login group field About the Avaya Installation Wizard Type sampcmd samp-update status and press Enter Running the Avaya Installation WizardInstalling Samp firmware Verifying the RMB IP information Configuring the modem Click Execute Ping Select Change Modem Setting and click Continue Enabling firewall settingsSelect Configure individual services and click Continue Enabling network time servers Enabling network time servers Configuring the NIC Checking LED activity on the dual NIC Configuring the NIC Disconnecting from the media server Click Continue IP interface translations Inputting initial system translations Adding media gateways Cabinet Cabinet Description Set the Ipsi Control of Port Networks field to enabled Enabling the Ipsi Saving translations Setting the alarm activation levelAdding the Ipsi to the system Type add ipserver-interface PNnumber and press Enter IP interface configuration Connecting to the IPSIs Ipsi address configuration Programming the Ipsi for static addressing Connecting the laptop directly to the Ipsi Type show control interface and press Enter Setting the Vlan and diffserv parameters Ipsi LED display for static address Programming the Ipsi for Dhcp addressing CLK IP interface configuration Verifying connectivity to the media server CLK Enabling control of the IPSIs Verifying that the IPSIs are translatedUpgrading the Ipsi firmware version if necessary Verifying the license status Install an S8500 Media Server as an LSP Configuring the media server as an LSP Select This is a local survivable processor LSP Select the Configure Individual ServicesSelect Set Identities Administering the primary controller Enabling license server capability on a media gateway Installing and verifying the license on the new LSP Type stop -caf Type start -caf Opening the TCP ports on the S8500 LSP Resetting the S8500 LSPClick Advanced Setting Readministering media gateways to point to the LSP Verifying that the primary controller identifies the new LSP List station List trunk-group List hunt-group Postinstallation administrationVerifying translations Setting rules for daylight savings time Type change daylight-savings-rules and press Enter Setting locations if necessary Type change locations and press Enter Clearing and resolving alarms Verifying the date and the time Enabling and disabling the Ethernet switch ports Click Submit Changes Enabling alarms to Inads by way of a modem Backing up files to the compact flash media Enabling alarms to Inads by way of the Snmp module Before leaving the site Testing the license file Installation verificationTesting the Ipsi circuit pack S8500 LEDs S8500 front-panel LEDs Description Additional media server LED information Rear view of S8500B Media Server Avaya C360 Ethernet switch LEDs LAG LEDs on the Powerware 9125 UPS UPS LEDs TN2312BP Ipsi LEDs TN2312BP Ipsi circuit pack faceplate Ipsi LED display for a static IP address Connectivity status Appendix a Media server access Accessing the command line interface of the server with Backspace key area, select Control-H Connecting to the media server directly Cadlsrv3 KLC Connecting to the media server remotely over the network Connecting to the media server remotely over a modem Accessing the Maintenance Web Interface Click Launch Maintenance Web Interface Type of connection Procedure Using the SAT command line promptLogins for Avaya technicians and BusinessPartners Subnet mask Configuring the network for Windows 2000 and XPSelect Internet Protocol TCP/IP Setting the browser options for Internet Explorer Click on LAN settings, then AdvancedPage Appendix B Installation troubleshooting Problem Possible solution Ping 192.11.13.6 and press Enter Dhcp Press Enter Problem Possible solution Index Directly Remotely over modem Remotely over network Ipsi Enabling Setting version