Troubleshooting the configuration of the media server hardware
Troubleshooting the configuration of the media server hardware (continued)
Problem | Possible solution |
|
|
Cannot ping out to | ● Ensure that in the LAN security settings “output from server” for |
the customer network | icmp is enabled. |
|
|
Cannot ping the | ● Ensure that in the LAN security settings “input to server” for icmp |
media server from the | is enabled. |
customer network |
|
|
|
Cannot access the | ● Ensure that in the LAN security settings “input to server” is |
media server | checked for SSH (Linux commands), https (Web access), and |
remotely | |
| settings on the Web interface with a direct connection to the |
| media server. |
|
|
The LED display on | ● The IPSI LED is not programmed with the switch and the location |
IPSI is flashing | (DHCP) |
| ● An IP address is not assigned to the IPSI LED (static IP |
| addressing). |
|
|
Cannot access the | ● Ensure that you are plugged into the Services (top) port on the |
IPSI for static | IPSI. |
addressing | ● Ensure that the ARP cache is cleared on the Services laptop |
| computer. In an |
| 192.11.13.6 and press Enter. |
|
|
No “V” shows on the | ● The IPSI is not connected to the Ethernet switch or the network. |
IPSI LED | Connect a cable to the bottom port on the faceplate and to the |
| Ethernet switch or the customer network. |
| ● Make sure port on the Ethernet switch that is assigned to that |
| IPSI is enabled. |
|
|
The “V” on the IPSI | ● An IP address is not assigned to the IPSI. |
LED is not filled in | ● The IPSI is not administered. |
| |
|
|
The system | ● The IPSI does not have the current firmware. Upgrade the |
generates an alarm | firmware. |
when first connect to |
|
IPSI |
|
|
|
| 2 of 2 |
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Installing and Configuring the Avaya S8500 Media Server | February 2007 99 |
