Avaya S8500 manual Problem Possible solution

Appendix B: Installation troubleshooting

Troubleshooting the installation of the license file and the Avaya authentication file

Problem	Possible solution
Cannot get files from the RFA site	● Provide the correct SAP number.
	● Provide the serial number for the reference IPSI.
Cannot install the license file	● Ensure that two license files do not exist on the server.
	If so, delete one of the files.
	● The file might be corrupt. Download the file again from
	the RFA site.
	● Use binary mode to upload the file.
The media server is in no-license	● The license file does not have an IP address yet. This
mode	situation is normal when the license file is first installed
	because the file cannot see the IPSI.
	● After 30 minutes, the license file has not located the
	reference IPSI. In a SAT session, type reset
	system 1 and press Enter to reset the 30-minute
	clock.
Cannot use the administration	● The media server might be in no license mode
commands	because the 30-minute timer lapsed. In a SAT
	session, type reset system 1 and press Enter to
	reset the 30-minute clock.
ASG does not work	● Re-install the Avaya authentication files.
Cannot install the authentification	● Administer a super-user login on the active server.
file

100 Installing and Configuring the Avaya S8500 Media Server February 2007