Conettix Communications Receiver/

Troubleshooting Guide en 79

Gateway

 

 

 

Symptom

Problem

Solution

 

 

 

D6200 cannot

D6200 network

Ensure that the Ethernet connection light on the network interface

connect to the

connection is

module for the PC running D6200 Software is on. This indicates a good

receiver through

defective, missing, or

network connection.

a network

has incorrect network

Ensure that the Ethernet connection light on the Network Ethernet

connection.

cable.

Module for the PC running D6200 Software is on. This indicates a good

 

 

network connection.

 

 

If using the D6600’s COM4 to connect to the Network Ethernet

 

 

Module, ensure that Menu Item 6.1.4 COM4 Network Adapter in the

 

 

D6600 is set to 1.

 

 

If using the D6600’s COM1 to connect to the Network Ethernet

 

 

Module, ensure that Menu Item 6.2.5 COM1 Network Adapter in the

 

 

D6600 is set to 1.

 

 

If using the D6100IPv6’s Ethernet connection, ensure that Menu item

 

 

6.2.5 Network Adapter is set to 1.

 

 

If communicating within the same LAN, the IP address of the PC

 

 

running the D6200 software must be entered into the receiver Menu

 

 

Items 6.4.1 IP Address 1, 6.4.2 IP Address 2, or 6.4.3 IP Address 3.

 

 

If communicating over a WAN, the external IP address of the LAN with

 

 

the PC running the D6200 software must be entered into the receiver’s

 

 

Menu Items 6.4.1 IP Address 1, 6.4.2 IP Address 2, or 6.4.3 IP Address

 

 

3.

 

 

Ensure that Menu Item 6.4.5 Network Programming Enable in the

 

 

receiver is set to 1.

 

 

Ensure that the D6200 programming software is set up for TCP/IP

 

 

network connection (select Administration Connection Settings).

 

 

If communicating on the same LAN, ensure that the IP address of the

 

 

Network Ethernet Module or D6100IPv6 is entered correctly.

 

 

If communicating over a WAN, ensure that the external IP address of

 

 

the LAN with the Network Ethernet Module or D6100IPv6 is entered.

 

 

Ensure that the port number entered in the D6200 matches the port

 

 

number configured in the Network Ethernet Module.

 

 

If encryption is enabled on the D6200,

 

 

encryption must also be enabled on the Network Ethernet Module or

 

 

D6100IPv6.

 

 

the 16-byte key must be the same in the Network Ethernet Module or

 

 

D6100IPv6 and the D6200 software.

 

 

If communicating over a WAN, ensure that the firewalls of the LANs are

 

 

configured correctly.

 

 

For example, the Network Ethernet Module resides on one LAN and

 

 

the D6200 software resides in another LAN. A WAN connects them, but

 

 

the firewalls at both LANs should allow TCP and UDP packets through.

 

 

Ensure that firewalls allow your selected ports to pass through.

 

 

Contact your IT administrator.

 

 

 

Bosch Security Systems, Inc.

Installation and Operation Guide

2012.11 08 4998122704

Page 79
Image 79
Bosch Appliances D6600 installation and operation guide Symptom Problem Solution

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