Brocade Adapters Administrator’s Guide 73
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supportSave 6
Automatic statistics collection
The port statistics log file is collected as part of the supportSave activity.
Port statistics collection occurs every eight hours and will be logged in to a rolling file under the
/log/ directory. There are a maximum of five b ackup files and each file has a 100 KB size limit. A
new backup file overwrites the oldest file.
supportSave collection using the GUI
There are two ways to trigger a support save collection using the GUI, explained in this section.
1. Select Tool > Support Save from the Host Connectivity Manager.
OR
Right-click a host from the device tree and select Support Save from the list.
NOTE
If the agent is up, it will use the advanced configuration. If there is no agent, it will use the
basic configuration.
After the supportSave operation completes, the following message is displayed:
Support Save Completed and is located at
<HCM HOME Dir>/data/localhost/supportSave_Basic_<file_name>.zip
2. Click OK to close the dialog box.
supportSave collection on a port crash event
If the port crashes and triggers a port crash event, support save data is collected at a system-wide
level. An application log message is generated with the following message:
Port Crash Support Save Completed
Port crash events have a CRITICAL severity and you can view the details in the Master Log and
Application Log tables in HCM. For more information, refer to “Master Log” on page55 and
“Application log” on page57.
supportSave collection using a command prompt
bcu debug does not support the bcu debug --supportsave command. bfa_supportsave, however,
supports the following options:
•bfa_supportsave
to create and save the sup portsave at /tmp
•bfa_supportsave_dir
to create and save the supportsave under <dir>
•bfa_supportsave <dir> <ss_file_name>
to create and save the supportsave under <dir> as the file name <ss_file_name>. If
<ss_file_name> already exists, it will be overwritten.