6.3.2 Cannot Print in Windows

Symptom

Possible Cause

Action

 

 

 

The printer does not print

Does “Pause Printing” appear in the

When printing stops because of an

 

printer window?

error, the printer sometimes switches

 

 

to the “Pause Printing” state. Follow

 

 

the procedure below to release the

 

 

printer from the “Pause Printing”

 

 

state.

 

 

1. On the Start menu, point to

 

 

Settings and click Printers.

 

 

2. Double-click the appropriate

 

 

printer.

 

 

3. In the printer window, click the

 

 

Printer menu.

 

 

4. On the Printer menu, if “Pause

 

 

Printing” is selected, click it to

 

 

release.

 

 

 

 

Is the printer off?

Press the [I] on the power switch to

 

 

turn on the printer.

 

 

See 3.2.1 “Turn On the Printer”

 

Is the parallel, USB, or Ethernet

Turn off the printer and check the

 

interface cable loose or

interface cable. If necessary,

 

disconnected?

reconnect.

Cannot print with TCP/IP

Is the printer IP address set

The IP address might be different.

 

correctly? (When using TCP/IP.)

Consult your system administrator

 

 

and set the correct IP address.

 

 

Use the printer configuration list to

 

 

confirm the current IP address.

 

 

 

 

Is there a reception filter?

Consult your system administrator to

 

 

find out if there is a reception filter

 

 

set.

An error message

A printer error has occurred.

Check the message and rectify the

appears on the computer

 

error accordingly.

screen

 

 

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