6.5Paper Feed Problems
Symptom | Possible Cause | Action |
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Paper does not feed, | Is the media properly loaded? | Make sure that the media is properly |
Paper jams, Several | If using special paper, is the media | loaded. |
sheets feed at once, | properly loaded into the | When using media such as |
Paper does not feed | transparency sheets, label sheets, or | |
straight |
| envelopes, fan the stack before |
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| loading so that there is air between |
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| the sheets. |
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| See 4.2 “Loading Paper” |
| Is the paper is damp? | Replace the paper. |
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| See 4.2 “Loading Paper” |
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| Is the media suitable? | Replace the media with a size and |
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| type of media suitable for use with |
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| this printer. |
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| See 4.1 “Suitable and Unsuitable |
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| Paper Types” |
| Is the paper tray properly inserted | Push the paper tray completely back |
| into the printer? | into the printer. |
| Is there paper jammed in the printer? | Remove the jammed paper. |
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| Also, thoroughly inspect the inside of |
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| the printer and remove any tape or |
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| adhesive found along the paper path. |
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| See Chapter 7 “Paper Jams” |
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| Is the printer level? | Reposition the printer on a flat, stable |
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| surface. |
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| See “Safety Precautions” |
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| Is the printer driver paper feed | Make sure that the printer driver |
| method correctly set? | paper feed method is correctly set. |
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| Also, when an optional tray module is |
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| present, you must reconfigure the |
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| printer to use the module as tray 2 or |
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| 3. |
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| See “Help” |
| Are the paper guides of the paper | In the paper tray, set the side and end |
| tray set correctly? | guides in the correct positions. |
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| See 4.2.1 “Load Paper in the Paper |
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| Tray” |
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| See 4.2.2 “Load A5 Paper in the |
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| Paper Tray/Changing the Paper Size |
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| from A5” |
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| Is the paper guide in the | Set the paper guide in the |
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| mark? | mark. |
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| See 4.2.3 “Load Paper into the |
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