Symptom | Possible Cause | Action | |
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Creased paper | Is the paper damp? | Replace the paper. | |
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| See 4.2 “Loading Paper” |
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| Is the media suitable? | Replace the media with a |
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| Are you using warped paper? | recommend size and type, and |
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| confirm that your printer driver |
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| settings are correct. |
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| See 4.1 “Suitable and Unsuitable |
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| Paper Types” |
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| Is the paper tray properly inserted | Push the paper tray completely back |
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| into the printer? | into the printer. |
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| Is there paper or a foreign object | Turn the power off and remove the |
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| jammed in the printer? | jammed paper or foreign object. |
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| If you cannot remove the obstruction, |
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| turn off the printer and contact your |
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| dealer or Brother authorized service |
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| representative. Do not attempt to |
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| disassemble the printer. |
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| Is the transfer roll cartridge properly | Make sure that the transfer roll |
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| installed in the printer? | cartridge is properly installed. |
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| See 8.3.2 “Replacing the Transfer |
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| Roll Cartridge” |
Slanted printing, | Are the paper guides in the paper tray | In the paper tray, set the side and end | |
Incorrectly positioned | set correctly? | guides to their correct positions. | |
printing |
| See 4.2.1 “Load Paper in the Paper | |
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| Tray” |
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| See 4.2.2 “Load A5 Paper in the |
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| Paper Tray/Changing the Paper Size |
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| from A5” |
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| Is the paper guide in the | Set the paper guide in the |
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| mark? | mark. |
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| See 4.2.3 “Load Paper into the |
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| Did you install the A5 spacer when | Make sure that the A5 spacer is |
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| loading A5 paper into the paper tray? | properly installed next to the end |
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| guide in the paper tray. |
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| See 4.2.2 “Load A5 Paper in the |
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| Paper Tray/Changing the Paper Size |
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| from A5” |