C Troubleshootingmaintenance and routine

Troubleshooting

IMPORTANT

C

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

If you are having difficulty with your machine

If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Printing or printing received faxes

Difficulties

Suggestions

„ Condensed print

Usually this is caused by a poor telephone connection. If your copy looks good,

„ Horizontal streaks

you probably had a bad connection, with static or interference on the telephone

line. Ask the other party to send the fax again.

„ Top and bottom sentences are

 

cut off

 

„ Missing lines

 

 

 

Poor print quality

See Improving the print quality on page 126.

 

 

Vertical black lines when receiving

The corona wire for printing may be dirty. Clean the corona wire. (See Cleaning

 

the corona wire on page 151.)

 

 

 

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the

 

problem is with the sending machine. Try receiving from another fax machine.

 

 

 

If the problem continues, call Brother Customer Service at 1-877-BROTHER

 

(1-877-276-8437) (in USA) or 1-877-BROTHER (in Canada).

Received faxes appear as split or

If the received faxes are divided and printed on two pages or if you get an extra

blank pages.

blank page, your paper size setting may not be correct for the paper you are using.

 

(See Paper Size on page 24.)

 

 

 

Turn on Auto Reduction. (See Printing a reduced incoming fax on page 52.)

 

 

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