Troubleshooting and routine maintenance

 

Paper handling difficulties

 

 

 

 

Difficulties

Suggestions

 

The machine does not load paper.

„ If there is no paper, load a new stack of paper into the paper tray.

 

The LCD shows No Paper or a

„ If there is paper in the paper tray, make sure it is straight. If the paper is curled,

 

Paper Jam message.

you should straighten it. Sometimes it is helpful to remove the paper, turn the

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stack over and put it back into the paper tray.

 

 

 

„ Reduce the amount of paper in the paper tray, and then try again.

 

 

„ Check that the MP tray mode is not chosen in the printer driver.

 

 

„ If the LCD shows Paper Jam message and you still have a problem, see

 

 

Paper jams on page 142.

 

 

 

 

The machine does not feed paper

„ Fan the paper well and put it back in the tray firmly.

 

from the MP tray.

„ Make sure that MP tray mode is chosen in the printer driver.

 

 

 

 

 

 

How do I print on envelopes?

You can load envelopes from the MP tray. Your application must be set up to print

 

 

the envelope size you are using. This is usually done in the Page Setup or

 

 

Document Setup menu of your application. (See your application’s manual for

 

 

more information.)

 

 

 

 

What paper can I use?

You can use thin paper, plain paper, thick paper, bond paper, recycled paper,

 

 

envelops, labels and transparencies that are made for laser machines. (For

 

 

details, see Acceptable paper and other print media on page 15.)

 

 

 

 

There is a paper jam.

(See Paper jams on page 142.)

 

 

 

 

Print quality difficulties

 

 

 

 

 

Difficulties

Suggestions

 

Printed pages are curled.

„ Low quality thin or thick paper or not printing on the recommended side of the

 

 

paper could cause this problem. Try turning over the stack of paper in the

 

 

paper tray.

 

 

„ Make sure that you choose the Paper Type that suits the print media type you

 

 

are using. (See Acceptable paper and other print media on page 15.)

 

Printed pages are smeared.

The Paper Type setting may be incorrect for the type of print media you are using,

 

 

or the print media may be too thick or have a rough surface. (See Acceptable

 

 

paper and other print media on page 15 and Basic tab in the Software User’s

 

 

Guide on the CD-ROM.)

 

Printouts are too light.

„ If this problem occurs when making copies or printing received faxes, turn

 

 

Toner Save mode to Off in the machine menu settings. (See Toner Save

 

 

on page 27.)

 

 

„ Set Toner Save mode to Off in the Advanced tab in the printer driver. (See

 

 

Advanced tab in the Software User’s Guide on the CD-ROM.)

 

 

 

 

Network difficulties

DifficultiesSuggestions

Cannot print over a wired Network. If you are having Network problems see the Network User’s Guide on the CD-ROM for more information.

Make sure your machine is powered on and is on-line and in the Ready state. Print the Network Configuration list to see your current Network settings. (See How to print a report on page 80.) Reconnect the LAN cable to the hub to verify that the cable and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. If the connections are good, the lower LED of the back panel of the machine will be green.

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