| Troubleshooting and routine maintenance |
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| Receiving Fax (continued) |
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Difficulties | Suggestions |
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Cannot receive a fax. | Another device or service at your location may be answering the call before your |
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(continued) | Brother machine answers. To test this, lower the ring delay setting: |
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If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to |
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| 1 ring. (See Ring Delay on page 50.) | |
| If the answer mode is set to External TAD, reduce the number of rings |
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| programmed on your answering machine to 2. |
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If the answer mode is set to Manual, do not adjust the ring delay setting. Have someone send you a test fax:
If you received the test fax successfully, your machine is operating properly. Remember to reset your ring delay or answering machine setting back to your original setting. If receiving problems recur after resetting the ring delay, then a person, device, or subscriber service is answering the fax call before the machine has a chance to answer.
If you were not able to receive the fax, then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line.
If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD (telephone answering device)
1Plug the telephone line cord directly from the wall telephone jack to your Brother machine’s LINE jack.
22. Remove the protective cap from your Brother machine’s EXT jack, and then plug the telephone line cord from your answering machine into the EXT jack.
3Set your answering machine to answer within 4 rings.
If you are having problems receiving faxes or voice messages, set your answering machine to answer within 2 or 3 rings.
4Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing message.
Limit your speaking to 20 seconds.
End your outgoing message with your Fax Receive Code for people sending manual faxes. For example: “After the beep, leave a message or press l51 and Start to send a fax.”
5Set your answering machine to answer calls.
6Set your Brother machine’s Receive Mode to External TAD. (See Receive Mode settings on page 50.)
Make sure your Brother machine's Easy Receive feature is turned On. Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone. (See Easy Receive on page 51.)
If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone line interference on page 133.)
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