Troubleshooting and routine maintenance

 

Copy difficulties

 

 

 

 

 

 

 

Difficulties

Suggestions

 

 

Cannot make a copy.

„ Make sure that Copy

is illuminated. (See Entering copy mode

 

 

 

 

on page 82.)

 

 

 

„ Contact your administrator to check your Secure Function Lock settings.

C

 

 

Vertical black line appears in

Black vertical lines on copies are typically caused by dirt or correction fluid on the

copies.

glass strip, or the corona wire for printing is dirty. (See Cleaning the scanner

 

 

on page 149 and Cleaning the corona wire on page 151.)

 

 

 

 

 

Printing difficulties

 

 

 

 

 

 

 

Difficulties

Suggestions

 

 

No printout.

„ Check that the machine is plugged in and the power switch is turned on.

 

 

„ Check that the toner cartridge and drum unit are installed properly. (See

 

 

Replacing the drum unit on page 158.)

 

 

„ Check the interface cable connection on both the machine and your computer.

 

 

(See the Quick Setup Guide.)

 

 

„ Check that the correct printer driver has been installed and chosen.

 

 

„ Check to see if the LCD is showing an error message. (See Error and

 

 

maintenance messages on page 134.)

 

 

„ Check that the machine is online: (Windows Vista®) Click the Start button,

 

 

Control Panel, Hardware and Sound, and then Printers. Right-click

 

 

Brother MFC-XXXX Printer. Make sure that Use Printer Offline is

 

 

unchecked. (Windows® XP and Windows Server® 2003) Click the Start

 

 

button and choose Printers and Faxes. Right-click

 

 

Brother MFC-XXXX Printer. Make sure that Use Printer Offline is

 

 

unchecked. (Windows® 2000) Click the Start button and choose Settings and

 

 

then Printers. Right-click Brother MFC-XXXX Printer. Make sure that

 

 

Use Printer Offline is unchecked.

 

 

„ Contact your administrator to check your Secure Function Lock settings.

 

 

 

 

The machine prints unexpectedly

„ Pull out the paper tray and wait until the machine stops printing. Then turn off

 

or it prints garbage.

the machine’s power switch and disconnect from the power for several

 

 

minutes. (The machine can be turned off for approximately 60 hours without

 

 

losing faxes stored in the memory.)

 

 

„ Check the settings in your application to make sure it is set up to work with

 

 

your machine.

 

 

 

„ If you are using the parallel port connection, check that the port is BRMFC and

 

 

not LPT1.

 

 

 

 

 

The machine prints the first couple

„ Check the settings in your application to make sure that it is set up to work with

 

of pages correctly, then some

your machine.

 

 

pages have text missing.

„ Your computer is not recognizing the machine’s input buffer’s full signal. Make

 

 

 

 

sure that you connected the interface cable correctly. (See the Quick Setup

 

 

Guide.)

 

 

 

 

 

The headers or footers appear

There is an unprintable area on the top and bottom of the page. Adjust the top and

 

when the document displays on the

bottom margins in your document to allow for this.

 

screen but they do not show up

 

 

 

when it is printed.

 

 

 

 

 

 

 

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