Brother 8480DN, 8890DW 153

		Troubleshooting and routine maintenance

Error Message	Cause	Action
Replace Parts	It is time to replace the laser unit.	Call Brother Customer Service to replace the
Laser Unit		laser unit.
Laser Unit		1-877-BROTHER (1-877-276-8437) (in U.S.A)
		1-877-BROTHER (1-877-276-8437) (in U.S.A)
		1-877-BROTHER (in Canada)			C

Replace Parts	It is time to replace the paper	Call Brother Customer Service to replace the
PF Kit MP	feeding kit for the MP tray.	PF Kit MP.
PF Kit MP		1-877-BROTHER (1-877-276-8437) (in U.S.A)
		1-877-BROTHER (1-877-276-8437) (in U.S.A)
		1-877-BROTHER (in Canada)

Replace Parts	It is time to replace the paper	Call Brother Customer Service to replace the
PF Kit 1	feeding kit for Tray 1.	PF Kit 1.
PF Kit 1		1-877-BROTHER (1-877-276-8437) (in U.S.A)
		1-877-BROTHER (1-877-276-8437) (in U.S.A)
		1-877-BROTHER (in Canada)

Replace Parts	It is time to replace the paper	Call Brother Customer Service to replace the
PF Kit 2	feeding kit for Tray 2.	PF Kit 2.
PF Kit 2		1-877-BROTHER (1-877-276-8437) (in U.S.A)
		1-877-BROTHER (1-877-276-8437) (in U.S.A)
		1-877-BROTHER (in Canada)

Replace Toner	The toner cartridge is at the end	Replace the toner cartridge with a new one.
	of its life and printing is not	(See Replacing a toner cartridge
	possible.	on page 155.)

Scan Unable XX	The machine has a mechanical	Disconnect the machine from the power for
	problem.	several minutes, then reconnect it. (The
		machine can be turned off for approximately
		60 hour without losing faxes stored in the
		memory. See Transferring your faxes or Fax
		Journal report on page 139.)

	Document is too long for duplex	Press Stop/Exit. Use the suitable size of
	scanning.	paper for duplex scanning. (See Scan
		on page 196.)

Scanner Locked	The scanner lock is locked.	Open the document cover, and then release
		the scanner lock lever.
		Press Stop/Exit.

137

Contents

Page If you need to call Customer Service http://www.brother.com/registration Brother numbers Register your product FAQs (frequently asked questions) http://solutions.brother.com For Customer Service Ordering accessories and supplies http://www.brothermall.com http://www.brother.ca Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Brother® One-YearLimited Warranty and Replacement Service (USA Only) Page BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only) Table of Contents Section I General Section II Fax Receiving a fax Telephone services and external devices Dialing and storing numbers Remote Fax Options Polling Printing reports Section III Copy Section IV Direct printing Section V Software Section VI Appendixes Menu and features Specifications Glossary Index Page General General information Loading paper and documents General Setup Security features 1 General information Using the documentation Symbols and conventions used in the documentation Accessing the Software User’s Guide and Network User’s Guide Viewing documentation Viewing documentation (Macintosh How to find scanning instructions Software User’s Guide: ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides: How to find Network setup instructions (MFC-8890DW) Accessing Brother support (Windows®) Control panel overview Page Page Status LED indications 2 Loading paper and documents Loading paper and print media Loading paper in the standard paper tray Page Loading paper in the multi-purposetray (MP tray) Page Unprintable area Acceptable paper and other print media Recommended paper and print media Type and size of paper Handling and using special paper Types of paper to avoid Envelopes Types of envelopes to avoid Labels Types of labels to avoid Loading documents Using the automatic document feeder (ADF) Using the scanner glass 3 General Setup Mode Timer Paper settings Paper Type Paper Size Tray Use in copy mode Tray Use in fax mode Tray Use in print mode Volume settings Ring volume Beeper volume Speaker volume Automatic daylight savings time Ecology features Toner Save Sleep Time Turning off the scanner lamp LCD Contrast Dial Prefix Setting up the prefix number Changing the prefix number 4 Security features Secure Function Lock Setting the password for the administrator Changing the password for the administrator Setting up the public user mode Setting up restricted users Turning Secure Function Lock on/off Switching Users Setting Lock Setting up the password Changing your Setting Lock password Turning Setting Lock on/off Restricting dialing Dial pad restriction One Touch restriction Speed Dial restriction LDAP server restriction (MFC-8890DWonly) Fax Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers 5 Sending a fax How to fax Entering fax mode Sending a single-sidedfax from the ADF Sending a 2-sidedfax from the ADF (MFC-8890DW) Sending a fax from the scanner glass Faxing A4/Legal/Folio size documents from the scanner glass Canceling a fax in progress Broadcasting Canceling a Broadcast in progress Additional sending operations Sending faxes using multiple settings Electronic cover page Composing your own comments Send a cover page for the next fax Send a cover page for all faxes Using a printed cover page Contrast Changing Fax Resolution Dual access Real Time Transmission Overseas Mode Delayed Fax Delayed batch transmission Checking and canceling waiting jobs Sending a fax manually Sending a fax at the end of a conversation Out of memory message 6 Receiving a fax Choose the correct Receive Mode Using receive modes Fax Only Manual Fax/Tel External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive Setting the Print Density Additional receiving operations Printing a reduced incoming fax Duplex (2-sided)printing for Fax mode Setting the Fax Receive Stamp Receiving a fax at the end of a conversation Printing a fax from the memory Receiving faxes into memory when the paper tray is empty Telephone line services Voice Mail Distinctive Ring What does Brother’s ‘distinctive ring’ do Do you have Voice Mail Before you choose the ring pattern to register Registering the distinctive ring pattern Very important Turning off distinctive ring Connections Recording an outgoing message (OGM) Special line considerations Multi-lineconnections (PBX) External and extension telephones Using external and extension telephones For Fax/Tel mode only Connecting an external or extension telephone Using a non-Brothercordless external handset Using Remote Codes 8 Dialing and storing numbers How to dial Manual dialing One touch dialing Speed dialing Search LDAP search (MFC-8890DW) Fax redial Storing numbers Storing a pause Storing One Touch Dial numbers Storing Speed Dial numbers MFC-8890DW Changing One Touch and Speed Dial numbers Setting up Groups for Broadcasting Dialing access codes and credit card numbers Pause Tone or Pulse (Canada only) 9 Remote Fax Options Fax Forwarding Paging Fax Storage PC Fax Receive Changing Remote Fax Options Turning off Remote Fax Options Remote retrieval Setting a Remote Access Code Using your Remote Access Code Retrieving fax messages Changing the Fax Forwarding number Remote fax commands 10 Polling Polling receive Sequential polling Polled transmit Setup for polled transmit 11 Printing reports Fax reports Transmission verification report Fax Journal Reports How to print a report Copy Making copies 12 Making copies How to copy Making a single copy Entering copy mode Making multiple copies Copy options (temporary settings) Enlarging or reducing the image copied Improving copy quality Sorting copies using the ADF Changing text copy resolution Adjusting Contrast and Brightness Making N in 1 copies (page layout) Duplex (2-sided) copying Duplex Copy (long edge flip) Advanced Duplex Copy (short edge flip) Page Tray selection Out of memory message Direct printing Printing data from a USB Flash memory drive or a digital camera supporting mass storage Printing data from a USB Flash Creating a PRN or PostScript® 3™ file for direct printing Supported file formats Page Understanding the error messages Software Software and Network features 14 Software and Network features How to read the HTML User’s Guide Windows® Macintosh® Page Appendixes Safety and legal Options Troubleshooting and routine maintenance Menu and features A Safety and legal Choosing a location To use the machine safely Page Page Page Important safety instructions Page Standard telephone and FCC notices Page Industry Canada Compliance Statement (Canada only) Laser safety FDA regulations Disconnect device LAN connection International ENERGY STAR® Compliance Statement Libtiff Copyright and License Trademarks B Options Options Optional paper tray (LT-5300) Memory board Installing extra memory Troubleshooting If you are having difficulty with your machine Telephone line or connections Receiving Fax Receiving Fax (continued) Sending faxes Handling incoming calls Menu access difficulties Copy difficulties Printing difficulties Printing difficulties (continued) Scanning difficulties Software difficulties Paper handling difficulties Print quality difficulties Network difficulties Network difficulties (continued) Page Improving the print quality A B C a b c d A C D b c d e Page Page Page A B C D c d e a b Page Setting Dial Tone detection Telephone line interference Error and maintenance messages Page Page Page Page Transferring your faxes or Fax Journal report Document jams Document is jammed at the output tray Document is jammed in the duplex slot Paper jams Paper is jammed in Paper Tray 1 or Tray Paper is jammed inside the machine Paper is jammed inside the drum unit and toner cartridge assembly Paper is jammed at the back of the machine Paper is jammed in the duplex tray Routine maintenance Cleaning the outside of the machine Cleaning the scanner Cleaning the laser scanner window Page Cleaning the corona wire Cleaning the drum unit Page Replacing the consumable items Replacing a toner cartridge Page Page Replacing the drum unit Page Replacing periodic maintenance parts Machine Information Checking the Serial Number Checking the Page Counters Checking the remaining life of parts Reset How to reset Packing and shipping the machine Page D Menu and features On-screenprogramming Menu table Memory storage Menu keys How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Page E Specifications General Page Print media Page Fax Copy Scan Print Interfaces Direct Print feature Computer requirements Page Consumable items Ethernet wired network Page Ethernet wireless network (MFC-8890DWonly) Page Authentication and encryption for wireless users only Network key Wireless one-pushconfiguration F Glossary Page Page Page G Index Page Page Page Page Page Page EQUIPMENT ATTACHMENT LIMITATIONS Visit us on the World Wide Web http://www.brother.com