Troubleshooting and routine maintenance

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Examples of poor print

Recommendation

 

quality

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

„ Clean the corona wire inside the drum unit by sliding the blue tab. Be

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

sure to return the blue tab to the home position (a). (See Cleaning the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

corona wire on page 151.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

„ The drum unit may be damaged. Put in a new drum unit. (See

C

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Replacing the drum unit on page 158.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

„ The fuser unit may be contaminated. Call Brother Customer Service

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

at 1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

or 1-877-BROTHER (in Canada).

 

 

 

 

All black

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

„ Make sure that you use paper that meets our specifications. (See

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Acceptable paper and other print media on page 15.)

 

 

ABCDEFGH

 

 

 

„ If you use label sheets for laser machines, the glue from the sheets

 

 

 

 

 

abcdefghijk

 

 

may sometimes stick to the OPC drum surface. Clean the drum unit.

 

 

A B C D

 

 

 

 

(See Cleaning the drum unit on page 152.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

a b c d e

 

 

„ Do not use paper that has clips or staples because they will scratch

 

0 1 2 3 4

 

 

 

the surface of the drum.

 

Black toner marks across the

„ If the unpacked drum unit is in direct sunlight or room light, the unit

 

 

 

 

page

may be damaged.

 

 

 

 

„ The toner cartridge may be damaged. Put in a new toner cartridge.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(See Replacing a toner cartridge on page 155.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

„ The drum unit may be damaged. Put in a new drum unit. (See

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Replacing the drum unit on page 158.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

„ Clean the laser scanner window and the corona wire inside the drum

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

unit. (See Cleaning the laser scanner window on page 149 and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cleaning the corona wire on page 151.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ABCDEFGH

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

abcdefghijk

„ The drum unit may be damaged. Put in a new drum unit. (See

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A B

 

C D

 

 

 

 

 

Replacing the drum unit on page 158.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

c d e

 

 

 

 

 

a b

 

 

 

 

 

 

2 3 4

 

 

 

 

 

0 1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Line across the page

„Clean the corona wire inside the drum unit by sliding the blue tab. Be sure to return the blue tab to the home position (a). (See Cleaning the

 

ABCDEFGH

 

corona wire on page 151.)

 

abcdefghijk

„ The toner cartridge may be damaged. Put in a new toner cartridge.

 

A

C D

 

(See Replacing a toner cartridge on page 155.)

 

a

c d e

„ The drum unit may be damaged. Put in a new drum unit. (See

0

2 3 4

 

Replacing the drum unit on page 158.)

Black lines down the page

„ The fuser unit may be smudged. Call Brother Customer Service

at 1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

 

Printed pages have toner

or 1-877-BROTHER (in Canada).

stains down the page

 

131