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TROUBLESHOOTING AND MAINTENANCE
If You Are Having Difficulty with Your Fax Machine
If you think there is a problem with your fax machine, make a copy first. If the copy
looks good, the problem is probably not your fax machine. Check the difficulties
below and follow the troubleshooting tips.

Printing or Receiving Faxes

Condensed Print and Horizontal Streaks;
Top and Bottom of Sentences Cut Off
If your copy looks good, you probably had a bad connection, with static or
interference on the phone line.
Enabling/Disabling Anti-Curl Check Sheet (ACS)
(For Some Countries)
Although the factory setting of Anti-Curl Check Sheet feature is OFF, you can
check the status of your fax machine’s Anti-Curl (ACS) feature by printing an
Anti-Curl Check Sheet.
Press One touch key 1 and 4 at the same time to print an ACS Check Sheet.
Press One touch key 1 and 4 at the same time to discontinue printing ACS
Check Sheet.
Vertical Black Lines When Receiving
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Phone Line or Connections
Fax Machine Does Not Answer When Called
Make sure the fax machine is in the correct receiving mode for your setup
(either FAX, FAX/TEL or MSG CTR). Check for dial tone. If possible, call
your fax machine to hear it answer. If there is still no answer, check the
telephone line cord connection. Connect a standard telephone handset to the fax
machine telephone jack. If there is no ringing when you call your fax machine,
call your Telephone Company to check the line.
No Dial Tone on the Handset
Press Hook or Speaker Phone—OR—Lift the handset. If you hear no dial
tone, check telephone line cord connections at the fax machine and wall jack.
Check that the handset is connected to the fax machine’s handset jack. Test the
wall jack with another single line telephone. If no dial tone on the wall outlet,
call your Telephone Company.