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Brother FAX 255 13Troubleshooting 67 and Maintenance, Fax-Back System, Brother Bulletin Board

Models: FAX 255

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13Troubleshooting 67 and Maintenance

13Troubleshooting 67 and Maintenance

Troubleshooting

Fax-Back System

Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.

If you can’t resolve a difficulty with your fax machine using this manual, call our Fax-Back System, and follow the voice prompts to receive faxed instructions about using the system, and an index of Fax-Back subjects.

USA:1-800-521-2846

From within Canada: 1-800-681-9838

The Brother Fax-Back System number (USA only) has been preprogrammed on One Touch key 01 .

Brother on the World Wide Web

You can find more information about Brother products, from product specification sheets to Frequently Asked Questions (FAQs), on the World Wide Web. Visit us at

http://www.brother.com

Brother Bulletin Board

Brother’s Bulletin Board Numbers are

USA:1-888-298-3616

From within Canada: 1-514-685-2040

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Brother FAX 255 owner manual 13Troubleshooting 67 and Maintenance, Fax-Back System, Brother on the World Wide Web

Contents

FAX 255 FAX OWNER’S MANUALModel Number FAX 255, FAX 275 Circle your model number Serial Number Please complete the following information for future referenceDate of Purchase Place of Purchase If You Need to Call Customer ServiceBrotherNumbers For Customer ServiceFax-Back System Brother on the World Wide WebOrdering Accessories and Supplies From within CanadaDescription Notice - Disclaimer of Warranties For USA and Canada Exchange Service BROTHER FACSIMILE 90 DAY REPLACEMENT WARRANTY A LIMITED WARRANTYFor USA Only What to do if you think your Product is defectiveLimitations For Canada Only BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTYYear 2000 Compliant viii 1Introduction Table of Contents4Initial Setup 7Setup Auto Dial Numbers Specifications TroubleshootingInformation Federal Communications Commission Compliance NoticeUsingThis Manual Finding Information1Introduction Test Sheet Procedures for USA only About Fax MachinesFax Tones and Handshake I N T R O D U C T I O N Control Panel Overview FAX 255 and FAXMakes a copy 2Set Up and Connections Packing List Assembly Choosing a LocationLoad the recording paper 5 Pull down the blue lever and close the cover About Brother Paper Connect the handsetConnect the power cord Connect the telephone lineAttach the document support Roll Over Phone Lines Special Line ConsiderationsTwo-Line Phone System Converting Telephone Wall OutletsTriplex Adapter Installing fax machine, External Two-Line TAD, and Two-Line TelephoneSee Easy Receive p Multi-Line Connections PBXCustom Features on Your Phone Line Connecting an External Telephone Answering Device TADSequence Connections Outgoing Message OGM Connecting an External TelephoneUser-Friendly Programming Function Mode3On-Screen Programming FAX NO. & START COPY PRESS COPY Alternating Displays1. INITIAL SETUP Function Selection Table2. SETUP RECEIVE 1. RING DELAYFunction 3. SETUP SENDDescription Page4. USER SETTINGS 0. TEL SERVICEringing service to register the ring FunctionC H A P T E R T H R E E Setting Dialing Mode Tone/Pulse 4Initial SetupSetting Date and Time Getting StartedENTER DAYXX Setting Station IDENTER TIMEXXXX NAMEEntering Text Special Characters and SymbolsInserting Spaces Making CorrectionsSetting Up Your Area Code For USA Only AREA CODE000AREA CODE908 Setting Beeper Volume Setting the Handset VolumeIt is important that you do not choose PERMANENT unless all users Setting the Ring Volume Setting the Speaker VolumeMemory Storage Setting Volume Amplify5Setup29 Receive Basic Receiving OperationsSelect Answer Mode FAX ONLY FAX/TEL TADANSWER MACH MANUAL Setting Ring DelaySetting F/T Ring Time Easy ReceiveRING TIME20 SEC Operation from Extension Telephone Advanced Receiving OperationsFAX RECEIVE*51 REMOTE ACT.ON?TEL ANSWER#51 For FAX/TEL Mode OnlySetting Up Polling Receive PollingPOLLING RXOFF? SELECT - - & SET ENTER FAX NO PRESS START KEYBeforeYou Begin ADF Automatic Document Feeder ResolutionContrast ACCEPTED OTHER SETTINGS? 1.YES 2.NOAutomatic Transmission Manual TransmissionManual and Automatic Fax Redial See One-Touch Dialing pAdvanced Sending Operations Delayed FAXOverseas Mode ACCEPTED OTHER SETTINGS? 1.YES 2.NONext-Fax Reservation For FAX 275 Only PRESS START KEY ENTER FAX NONEXT-FAX RESERVD Setting Up Polling Transmit Multiple Resolution TransmissionACCEPTED OTHER SETTINGS? 1.YES 2.NO ACCEPTED OTHER SETTINGS? 1.YES 2.NOInterrupting Delayed Fax and Polling Transmit Jobs Canceling a Scheduled Job4.CANCEL JOB INSERT DOCUMENTC H A P T E R S I Storing Numbers for Easy Dialing Storing One Touch Dial Numbers7Setup Auto Dial Numbers NAME Access Codes and Credit Card NumbersCHAIN-9 1 201 555 FAX or FAX/TEL or TEL-987a number usually an access code for chain dialing Storing Speed Dial NumbersSPEED-DIAL? # #05 ENTER & SET1. CHANGE- OR- 2. EXIT Changing One Touch and Speed Dial Numbers8Telephone 47 Operation Dialing OptionsManual Dialing Speed Dialing One Touch DialingHold NumbersPause Tone/PulseSearching Telephone Index C H A P T E R E I G H T Custom Features Distinctive Ring9Telephone Service Registering the Distinctive Ring Pattern DISTINCTIVEOFF? DISTINCTIVESET?to select the DISTINCTIVESET? Ring PatternCALLER ID LOG Caller IDPRINTING Caller ID Log01MARY HENDERSON 02TOM HENDERSON 03ABC COMPANY CALLER ID LOG PRESS START KEY SELECT - - & SET03ABC COMPANY 0302/01 DIALPRESS START Viewing the Caller ID LogCALLER ID LOG PRESS START KEY SELECT - - & SET 01MARY HENDERSON 019082438436 0102/01 DIALPRESS STARTReturning a Call from the Log 03ABC COMPANY 039087772837 0302/01 DIALPRESS START CALLER ID LOG PRESS START KEY SELECT - - & SETNAME ENTER & SET Registering a Caller ID NumberTo cancel, press Stop Copy Functions1 Place document face down in the feeder 2 Press Copy Do NOT pull on the paper while copying is in progressC H A P T E R T E N SETTINGS FAX SettingsXMIT REPORTUsing the Trans. Verify Key To Print a ReportTransmission Verification Xmit Report This equipment is hearing aid and volume control compatible StandardTelephone and FCC NoticesFrom within Canada Industry Canada Compliance Statement For Canada Only Federal Communications Commission Compliance Notice For USA OnlyImportant Safety Instructions From within Canada A When the power cord is damaged or frayedvoice From within MontrealTrademarks Compilation and Publication Notice13Troubleshooting 67 and Maintenance TroubleshootingFax-Back System Brother on the World Wide WebCLEAN UP SCANNER Error MessagesCOMM.ERROR XX CONNECTION FAILCOVER OPEN CUTTER JAMDISCONNECTED DOCUMENT JAM MACHINE ERRORPRESS STOP KEY NO RESPONSE/BUSYPRINTER FAULT Recording Paper JamSCANNER ERROR PAPER ROLL EMPTYVertical Black Lines When Receiving If You Are Having Difficulty with Your Fax MachineFax Machine Does Not Answer When Called Printing or Receiving FaxesSending Faxes Vertical Black Lines When SendingHandling Incoming Calls See For FAX/TEL Mode Only pCustom Features on a Single Line For Customer ServiceFrom within Canada From within MontrealResolution 14SpecificationsType CompatibilityPower source Public switched telephone networkPower consumption DimensionsGlossary Pulse Rotary A form of dialing on a telephone line Index Page Brother International Corporation 100 Somerset Corporate Boulevard Visit us on the World Wide WebP.O. Box Bridgewater, NJ 08807-0911 USA 1 rue Hôtel de Ville Dollard-des-Ormeaux, QC, CANADA H9B 3H6