115 | Brother FAX 870MC, FAX 770, FAX 750, MFC 970MC manual

T R O U B L E S H O O T I N G A N D M A I N T E N A N C E	115
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E

2Open the front cover.

3Then open the top cover by pressing the blue levers on both sides of the top cover.

Blue Lever

Top Cover

Front Cover

4Pull the jammed paper gently from the paper feeder toward the back of the FAX/MFC. If the paper remains jammed, then pull it toward the front of the machine.

Top Cover

Front Cover

5Remove the printing cartridge and turn the spool to tighten the ribbon.

6Install the cartridge.

7Close the top cover.

8Close the front cover.

9Load the paper.

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Brother FAX 870MC, FAX 770, FAX 750, MFC 970MC owner manual 115

MFC 970MC, FAX 750, FAX 870MC, FAX 770 specifications

Brother has long been a trusted name in the world of office equipment, particularly in the realm of fax machines. Among their series, the Brother FAX 770, FAX 870MC, FAX 750, and MFC 970MC stand out for their reliability, advanced features, and user-friendly designs. These machines cater to a variety of office needs while ensuring that communication remains efficient and effective.

The Brother FAX 770 is a thermal transfer fax machine that boasts a high-speed fax transmission rate. Equipped with a 14.4 Kbps modem, it is capable of sending documents quickly. Its memory can store up to 100 pages of incoming faxes, ensuring that even if the machine is busy, no important documents will be missed. Additionally, it features a user-friendly LCD display and easy navigation buttons, making it simple to operate for users of all skill levels.

The FAX 870MC takes functionality a step further, combining fax capabilities with the ability to print and scan. This multifunction device is equipped with a 14.4 Kbps modem as well, allowing for quick document transmission. With a built-in telephone handset and the ability to save contacts, the FAX 870MC becomes an all-in-one communications solution for busy offices. It also includes 12 one-touch dial buttons for frequently used numbers, streamlining the process of sending faxes.

The Brother FAX 750 is another versatile option, providing advanced thermal printing technology and featuring a large paper capacity. This model is designed for efficiency, with a robust memory that can store up to 50 incoming faxes. Its easy-to-use interface, complemented by a compact design, makes it suitable for small office environments where space is a constraint.

For those looking for multifunctionality, the MFC 970MC offers a complete package. This machine integrates faxing, printing, and scanning functions into one device, saving both space and resources. With high-speed fax capabilities and excellent print quality, it’s designed for high-demand environments. Additionally, the MFC 970MC features an intuitive control panel and supports various media sizes and types, further enhancing its versatility.

In summary, Brother's fax machines, including the FAX 770, FAX 870MC, FAX 750, and MFC 970MC, are engineered to meet the diverse needs of modern offices. With their combination of quick transmission speeds, comprehensive memory storage, multifunctional capabilities, and user-friendly interfaces, these machines exemplify Brother's commitment to quality and innovation in document management. Whether for simple faxing needs or comprehensive office solutions, Brother delivers equipment that professionals can rely on.

Contents

FAX Year 2000 Compliant Table of Contents 4Initial Setup Iii Options 100 104 Vii Viii Finding Information UsingThis Manual About Fax Machines Test Sheet Procedures for USA onlyFax Tones and Handshake USA 1-908-685-9283 fax ECM Error Correction Mode FAX 750 and FAX Control Panel Overview Speaker Phone FAX 870MC and MFC 970MC A P T E R O N E Use caution when installing or modifying telephone lines Installation For MFC 970MC only For FAX 770, FAX 870MC and MFC 970MC only Packing List Attach the document support AssemblyChoosing a Location Attach the paper wire extension Attach the paper wire extension and paper support Remove the plastic stopper from the printing cartridge Install the printing cartridgeOpen the front cover Indented Arrow Black Spool Acceptable Paper Load the paperConnect the handset Close the paper cover Connect the telephone line Connect the power cordSpecial Line Considerations Roll Over Phone Lines Converting Telephone Wall Outlets Two-Line Phone System Installing FAX/MFC, External Two-Line TAD Two-Line Telephone Multi-Line Connections PBX Sequence Custom Features on Your Phone LineConnecting an External Telephone Answering Device TAD Connections Outgoing Message OGM Connecting an External Telephone User-Friendly Programming Function Mode FAX NO. & Start Copy Press Copy Alternating DisplaysFunction Selection Table Setup Send SET Auto Dial TEL Service A P T E R T H R E E Getting Started Setting Dialing Mode Tone/PulseSetting Date and Time Enter Timexxxx Setting Station IDEnter Dayxx If you want to enter a blank space, press twice Entering TextPress For Press For = ? @ Setting Beeper Volume Setting the Speaker Volume Setting the Handset VolumeSetting the Ring Volume Volume for other operations can still be controlled using Memory Storage Basic Receiving Operations Select Answer Mode FAX only FAX/TEL Manual FAX only FAX/TEL Tadanswer Mach ManualMcmsg CTR Options on the FAX 870MC and MFC 970MC are Ring TIME20 SEC Setting Ring DelaySetting F/T Ring Time Pressing Easy Receive Reduction Printing a Reduced Incoming DocumentRecommended Reductions Press Function , 2 , 5 . The screen displays Paper Setting Paper SizeChange Reduction 1.YES 2.NO Press Function , 2 , 6 . The screen displays Advanced Receiving Operations For FAX/TEL Mode OnlyOperation from Extension Telephone Changing Remote Codes Polling Printing a Fax in Memory For FAX 770 OnlyRemote ACT.ON? FAX RECEIVE*51 Polling RXOFF? Setting Up Polling ReceiveEnter FAX no Press Start KEY Screen displays Cancel JOB Canceling a Scheduled JobPolling RXON? Accepted Distinctive Ringing Setting Multi-Function Link Mode For MFC 970MC OnlyMF Link Press or to select PC PRIMARY, PC Receive only or Caller ID Press Set when the screen displays Distinctive SET?DISTINCTIVEOFF? DISTINCTIVESET? Registering the Distinctive Ringing Pattern Viewing Caller ID List Press or to select Print REPORT? Press Set Press Start Call Waiting Caller IDPrinting Caller ID List Reducing and Enlarging Copies Copy FunctionsMultiple Copies Nine copies Insert the document face down in the feeder Before You Begin Setup Send Manual and Automatic Fax Redial Manual TransmissionAutomatic Transmission Composing Electronic Cover Basic Sending OperationsComment OFF Please Call Urgent Confidential Cover Page for Next Fax Only Comment OFF Please Call Urgent Confidential User Defined Accepted Other SETTINGS? 1.YES 2.NOCOVERPAGEOFF? COVERPAGEON? Always Send Cover Using a Printed Cover Cover Page Message You can set up two custom commentsContrast ComposingYour Own Comments Overseas Mode ResolutionOverseas Mode Advanced Sending Operations Call Reservation Quick Scan Fax TransmissionCall Reserveoff Call Reserveon Call BACKOFF? Call BACKON? Press or to select Print SAMPLE? Press Set Press Start Delayed FAXPrint Sample Call Back Message Memory 100% Enter FAX no Accepted YES 2.NO Other SETTINGS?Broadcasting Reservd Multiple Resolution TransmissionNext-Fax Reservation Polled TXOFF? Setting Up for Polling TransmitPress or to choose on Press Set . The screen displays To exit Insert Document Interrupting Delayed Fax and Polling Transmit Jobs A P T E R S I Name Storing Numbers for Easy DialingStoring One Touch Dial Numbers Use the dial pad to enter a two-digit location Storing Speed Dial NumbersSPEED-DIAL? # CHANGE- OR- 2. Exit Changing One Touch Speed Dial Numbers Setup Groupgo Enter & SET Setting Up Groups for BroadcastingName Enter & SET Press Function , 6 , 3 . The screen displays To hang up, replace the handset- OR-Press Speaker Phone Making Voice CallsManual Dialing Speed Dialing One Touch DialingHold Want to call Searching Telephone Index PauseTone/Pulse A P T E R E I G H T Programming a Fax Forwarding Number Fax Forwarding/PagingFAX FORWARD? FWD# Enter & SET PAGING? Programming Paging NumberPAG# Enter & SET Press or until the screen displays Changing Remote Access Code Setting Fax StorageFAX STORAGEOFF? Select & SET Erase ALL FAX? 1.YES 2.NO Remote Commands Using Remote Access CodePress 9 0 to reset the FAX when you finish Hang up Remote Retrieval TAD-Press FAX/TEL-Press Long Beep-Received messages Retrieving Fax Messages Retrieving Memory Status List Changing Fax Forwarding Number A P T E R N I N E Flexible Memory Settings Message Storage Message Center Mode Setting Message Storage Setting Up Message CenterFAXOFF? Select & SET VOICEON? Select & SET MSG CTR OGM? Select & SET Recording Message Center Outgoing MessageMSG CTR OGM? Listening to Outgoing Message OGM Message Indicator Activating Message Center ModePlaying Voice Messages and Memos VOICE03 FAX02 Backup Printon Select & SET Backup Printing OptionPrinting a Fax Message Erasing Messages Erase this MSG.? 1.YES 2.NO Setting Maximum Time for Incoming MessagesErase ALL VOICE? Message 30 SEC? Select & SET Press Stop or replace the handset when you’re finished Setting Toll SaverICM Recording Monitor Recording a Memo Programming a Fax Forwarding Number Recording a ConversationFax Forwarding/Paging Programming Paging Number Press Set Press Stop to exit Changing Remote Access CodePress 9 0 to reset the FAX/MFC when you finish Hang up Remote control commands Remote Control Commands Retrieving Memory Status List Changing Fax Forwarding Number A P T E R T E N Start with a Plan Message Center Pro Setting Up Message Center Pro Recording Voice Information in Memory Box VoicePlaying Voice Information in Memory Box Voice no Passwordxxxx Recording Personal Mailbox OGM/PasswordPersonal Mailbox Erasing Voice Information in Memory Box To erase an individual message Playing Personal Mailbox MessagesErasing Incoming Messages and Memo From Personal Mailbox To erase all messages Recording Memo in Personal MailboxTo erase Replace the handset Playing Second Level OGM Recording Second Level OGMErasing Second Level OGM Press Erase Press Stop to exit Playing First Level OGM Recording First Level OGMErasing First Level OGM MSG CTR PRO? Select & SET 101 Turning On Message Center Pro H a P T E R E L E V E N TEL.INDEX User Settings Memory Status FAX/MFC Settings and ActivityXmit Report ACT.REPORT Transmission Verification Xmit Report To Print a ReportActivity Report Interval INTERVAL? Standard Telephone FCC Notices Information USA Industry Canada Compliance Statement For Canada Only 107 H a P T E R T H I R T E E N 109 Important Safety InstructionsDo not use this product near water Do not touch a document during printing From within Montreal Compilation and Publication Notice 111 Trademarks Brother on the World Wide Web TroubleshootingFax-Back System Brother Bulletin Board Error MessagesCheck Paper Brother’s Bulletin Board Numbers are 115 COMM.ERROR Clean UP ScannerConnection Fail Disconnected 117 Phone Line or Connections If You Are Having Difficulty with Your FAX/MFCPrinting or Receiving Faxes Handling Incoming Calls 119Sending Faxes Transmission Verification Report Prints Result NG 121 Packing and Shipping the FAX/MFC Cleaning the Scanner Regular Maintenance 123 For Customer ServiceCleaning the Print Head H a P T E R F O U R T E E N Package Contents BeforeYou Install Multi-Function Link Connecting the MFC 970MC to Your PC PC Configuration Requirements 127 Available Options Accessing the Software Installation Window Installing the Multi-Function Link SoftwareInstalling the Brother Software Overview of Basic Steps 129 Viewing On-Line Documentation H a P T E R F I F T E E N Introduction Using Multi-Function Running the Brother Software Visioneer PaperPort LE 133Multi-Function Link Sending a Quick Fax Sending a Fax fromYour PC Sending a Fax from the Main Menu 135 Sending a Fax from a Windows Application Receiving Faxes into the PC Checklist for the MFC137 Before You Begin Viewing Received Faxes Scanning a Document Scanning Options Resolution139 Contrast Scanning into the PaperPort ViewerImage Type Screen or select Acquire from the File pull-down menu Link option for FAX 750, FAX 770 and FAX 870MC 142 Public switched telephone network Automatic/Super Light/Super Dark manual settingDesktop facsimile transceiver ITU-TS Group Power source 145 Glossary Delayed Fax Sends your fax at a later time that day 147 L O S S a R Y 103 15418, 33 114 33, 35 33, 3471, 73, 86 20, 36, 39 151 N D E 153 For Customer ServiceUSA1-800-521-2846 Brother’s Bulletin Board Numbers are USA1-888-298-3616 Voice 154 Visit us on the World Wide Web