Brother FAX 870MC, FAX 770, FAX 750, MFC 970MC 119, Sending Faxes, Handling Incoming Calls

T R O U B L E S H O O T I N G A N D M A I N T E N A N C E 119

See

For FAX/TEL

Mode Only

p. 39

See

Easy Receive

p. 36

Sending Faxes

Poor Transmitting Quality

Try changing your resolution to FINE or SUPERFINE (see “Resolution” p. 55). Make a copy to verify the FAX/MFC’s scanner operation.

Dialing Does Not Work

Check for a dial tone.

Change TONE/PULSE setting (see “Setting Dialing Mode (Tone/Pulse)” p. 27).

Check all line cord connections, and make sure the curled handset cord is not in the EXT jack.

Check power cord connection.

Send a manual fax by pressing Hook or Speaker Phone — OR—Lifting the handset, and dialing the number. Wait to hear fax receiving tones before pressing Start .

Vertical Black Lines When Sending

Use your FAX/MFC to make a copy. If the copy shows the same problem, the scanner area is dirty. Lift the front cover and check the document path. Clean the scanner’s white tape and the glass strip under the tape using isopropyl alcohol and a lint-free cloth (see p. 122).

Handling Incoming Calls

Double Ring in FAX/TEL Mode

The FAX/MFC knows the incoming call is not a fax so it is signaling you to answer the telephone call. Pick up the FAX/MFC handset or answer from an extension phone and press your FAX/MFC’s Telephone Answer Code (default setting is #51).

Transferring a Call to the FAX/MFC

If you have answered the FAX/MFC handset, press Start , and hang up immediately.

If you answered at an extension phone, press your three-digit Fax Receive Code (the factory setting is 51). When your FAX/MFC answers, hang up.

FAX/MFC “Hears” Voice as CNG Tone

If your FAX/MFC is set to Easy Receive ON, and it answers voice calls by trying to receive a fax, try turning Easy Receive to OFF.