CHAPTER 6 TROUBLESHOOTING

Q & A

This section contains commonly asked questions and the answers concerning your HL-3400CN printer. If you have encountered a problem, find your question below and follow the recommended steps:

Setting Up the Printer

Question

The printer does not come on.

The printer does not print.

Recommendation

Check the following;

∙The printer is securely plugged into the AC outlet.

∙The power source is active.

∙The Power button is on.

Check the following:

∙The printer is turned on.

∙The printer is Online.

∙All of the protective parts have been removed.

∙All the covers on the printer are closed.

∙The toner cartridges are installed properly.

∙The ‘toner empty’ message is not displayed on the LCD. If one or more are on, replace the toner cartridges.

∙The interface cable is securely connected between the printer and computer.

∙The Alarm LED is blinking. If the LED is blinking, refer to the Operator Call section of this manual.

∙The HL-3400CN printer is selected in the printer settings in your application.

∙The host is configured correctly: check the printer port, print manager etc. (clear stored job or turn off ‘Use Print Manager’)

∙There is no jammed paper inside the printer.

∙Paper is loaded in the Media Cassette.

∙An Error message is not displayed.

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