B Troubleshooting

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/.

Error Message

Cause

Action

 

Access Denied

The function you want to use is

Contact your administrator to check your

 

 

restricted by Secure Function

Secure Function Lock Settings.

 

 

Lock.

 

 

Access Error

The device is removed from the

Press Stop/Exit. Reinsert the device and try

 

 

USB direct interface while the

to print with Direct Print.

 

 

data is processing.

 

 

 

 

 

 

Calibration

Calibration failed.

Turn off the machine. Wait a few seconds,

 

failed.

 

then turn it on again.

 

 

 

Put in a new drum unit. (See Replacing

 

 

 

the drum unit on page 80.)

 

 

 

Put in a new belt unit. (See Replacing the

 

 

 

belt unit on page 86.)

 

 

 

Put in a new waste toner box. (See

 

 

 

Replacing the waste toner box

 

 

 

on page 92.)

 

 

 

If the problem continues, call Brother

 

 

 

Customer Service.

 

 

 

 

 

Cartridge Error

The toner cartridge is not

Pull out the drum unit and remove the toner

 

Put the Black (K)

installed properly.

cartridge for the color that is indicated on the

 

Toner Cartridge

 

LCD, then re-install the toner cartridge in the

B

back in. 1

 

drum unit. Put the drum unit back into the

1 The toner cartridge

 

machine again.

 

 

 

 

color with the problem

 

 

 

is shown in the

 

 

 

message.

 

 

 

 

 

 

 

Comm.Error

Poor telephone line quality

Send the fax again or connect the machine to

 

 

caused a communication error.

another telephone line. If the problem

 

 

 

continues, call the telephone company and

 

 

 

ask them to check your telephone line.

 

 

 

 

 

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