Sending faxes
Difficulties | Suggestions |
Poor sending quality. | Try changing your resolution to Fine or S.Fine. Make a copy to check your |
| machine’s scanner operation. If the copy quality is not good, clean the scanner. |
| (See Cleaning the scanner in Appendix A of the Advanced User's Guide.) |
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|
Transmission Verification Report | There is probably temporary noise or static on the line. Try sending the fax again. |
says RESULT:NG. | If you are sending a |
| Verification Report, your machine may be out of memory. To free up extra |
| memory, you can turn off fax storage (see Changing Remote Fax Options in |
| Chapter 4 of the Advanced User's Guide), print fax messages in memory (see |
| Printing a fax from the memory in Chapter 4 of the Advanced User's Guide) or |
| cancel a delayed fax or polling job (see Checking and canceling waiting jobs in |
| Chapter 3 of the Advanced User's Guide). If the problem continues, ask the |
| telephone company to check your telephone line. |
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|
| If you often get transmission errors due to possible interference on the telephone |
| line, try changing the Compatibility setting to Basic(for VoIP). (See |
| |
|
|
Sent faxes are blank. | Make sure you are loading the document properly. (See Loading documents |
| on page 26.) |
|
|
Vertical black lines when sending. | Black vertical lines on faxes you send are typically caused by dirt or correction fluid |
| on the glass strip. (See Cleaning the scanner in Appendix A of the Advanced |
| User's Guide.) |
|
|
Cannot send a fax. | Contact your administrator to check your Secure Function Lock Settings. |
|
|
Handling incoming calls
Difficulties | Suggestions |
The machine ‘Hears’ a voice as a | If Easy Receive is set to On, your machine is more sensitive to sounds. It may |
CNG Tone. | mistakenly interpret certain voices or music on the line as a fax machine calling |
| and respond with fax receiving tones. Deactivate the machine by pressing |
| Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy |
| |
|
|
Sending a Fax Call to the machine. | If you answered on an external or extension telephone, press your Fax Receive |
| Code (default setting is l51). When your machine answers, hang up. |
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|
Custom features on a single line. | If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail, |
| an answering machine, an alarm system or other custom feature on a single |
| telephone line with your machine, it may create a problem sending or receiving |
| faxes. |
| For Example: If you subscribe to Call Waiting or some other custom service and |
| its signal comes through the line while your machine is sending or receiving a fax, |
| the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature |
| should help overcome this problem. This condition is related to the telephone |
| system industry and is common to all devices that send and receive information |
| on a single, shared line with custom features. If avoiding a slight interruption is |
| crucial to your business, a separate line with no custom features is recommended. |
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|
Copy difficulties
Difficulties | Suggestions |
|
Cannot make a copy. | Make sure that COPY | is illuminated. (See How to copy on page 53.) |
|
Contact your administrator to check your Secure Function Lock Settings.
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