| Troubleshooting |
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Copy difficulties (continued) |
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Difficulties | Suggestions |
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Vertical black line appears in | Black vertical lines on copies are typically caused by dirt or correction fluid on the |
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copies. | glass strip, or the corona wire is dirty. (See Cleaning the scanner in Appendix A of |
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| the Advanced User's Guide and Cleaning the corona wires on page 74.) |
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Copies are blank. | Make sure you are loading the document properly. (See Using the automatic |
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| document feeder (ADF) on page 26 or Using the scanner glass on page 27.) |
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Printing difficulties |
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Difficulties | Suggestions |
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No printout. | Check that the machine is plugged in and the power switch is turned on. |
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| Check that the toner cartridge and drum unit are installed properly. (See |
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| Check the interface cable connection on both the machine and your computer. |
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| (See the Quick Setup Guide.) |
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| Check that the correct printer driver has been installed and chosen. |
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| Check to see if the LCD is showing an error message. (See Error and |
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| Check that the machine is online: |
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| (Windows® 7 and Windows Server® 2008 R2) Click the Start button and |
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| Devices and Printers. |
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| that Use Printer Offline is unchecked. |
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| (Windows Vista®) Click the Start button, Control Panel, Hardware and |
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| Sound, and then Printers. |
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| sure that Use Printer Offline is unchecked. |
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| (Windows® XP and Windows Server® 2003/2008) Click the Start button and |
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| choose Printers and Faxes. |
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| sure that Use Printer Offline is unchecked. |
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| (Windows® 2000) Click the Start button and choose Settings and then |
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| Printers. |
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| Printer Offline is unchecked. |
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| Contact your administrator to check your Secure Function Lock settings. |
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| If either the Cyan, Magenta or Yellow toner reaches the end of its life while |
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| printing a color document, the print job cannot be completed. You can choose |
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| to start the print job again in Mono mode, as long as black toner is available. |
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| See Basic tab in the Software User's Guide. | B | |
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The machine prints unexpectedly | Press Job Cancel to cancel print jobs. | ||
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or it prints garbage. | Check the settings in your application to make sure it is set up to work with |
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| your machine. |
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The machine prints the first couple | Check the settings in your application to make sure that it is set up to work with |
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of pages correctly, then some | your machine. |
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pages have text missing. | Your computer is not recognizing the machine’s input buffer’s full signal. Make |
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| sure that you connected the interface cable correctly. (See the Quick Setup |
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| Guide.) |
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The headers or footers appear | There is an unprintable area on the top and bottom of the page. Adjust the top and |
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when the document displays on the | bottom margins in your document to allow for this. (See Unscannable and |
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screen but they do not show up | unprintable areas on page 17.) |
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when it is printed. |
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