Printing difficulties (continued)

Difficulties

Suggestions

The machine does not print on both

Check the paper size setting in the printer driver. You need to choose Letter, Legal

sides of the paper even though the

or Folio [16 to 28 lb (60 to 105 g/m2)].

printer driver setting is Duplex.

 

The machine is not printing or has

If either the Cyan, Magenta or Yellow toner reaches the end of its life while

stopped printing.

printing a color document, the print job cannot be completed. You can choose

 

to start the print job again in Mono mode, as long as black toner is available.

 

See Basic tab in the Software User's Guide.

 

Press Job Cancel.

 

As the machine cancels the print job and clears it from the memory it may

 

produce an incomplete printout.

 

 

The machine does not change to

When the machine is in Deep Sleep mode, the machine does not wake up when

Direct Print mode when a USB

a USB flash memory drive is connected to the USB direct interface. Press the LCD

flash memory drive is connected to

surface or any key to wake up the machine. Then press Direct Print on the

the USB direct interface.

LCD to display the Direct Print menu.

 

 

Scanning difficulties

Difficulties

Suggestions

TWAIN errors appear while

Make sure that the Brother TWAIN driver is chosen as the primary source. In

scanning.

PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN

 

driver.

 

 

OCR does not work.

Try increasing the scanning resolution.

 

(Macintosh users)

 

Make sure you have downloaded and installed Presto! PageManager from

 

http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg

 

 

Network scanning does not work.

See Network difficulties on page 128.

 

 

Cannot scan.

Contact your administrator to check your Secure Function Lock Settings.

 

 

Software difficulties

Difficulties

Suggestions

Cannot install software or print.

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

and reinstall the software.

 

 

Cannot perform ‘2 in 1’ or ‘4 in 1’

Check that the paper size setting in the application and in the printer driver are the

printing.

same.

 

 

The machine does not print from

Try to reduce the print quality. (See Basic tab in the Software User's Guide.)

Adobe® Illustrator®.

 

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